Buch, Englisch, 272 Seiten, Format (B × H): 62 mm x 93 mm
What You Need to Know to Get Results
Buch, Englisch, 272 Seiten, Format (B × H): 62 mm x 93 mm
ISBN: 978-0-8144-3401-7
Verlag: McGraw-Hill Education
Autoren/Hrsg.
Weitere Infos & Material
CONTENTS INTRODUCTION PART ONE REVIEWING THE DEFINITIONS 1 UNDERSTANDING PROCESSES AND PROCEDURES PART TWO BUILDING AN EFFECTIVE PROCESS SYSTEM 2 CREATING THE STRUCTURE OF YOUR PROCESS SYSTEM 3 CREATING AN ENVIRONMENT IN WHICH TO BUILD YOUR PROCEDURES 4 IMPLEMENTING YOUR PROCESS SYSTEM 5 MANAGING YOUR PROCESSES AND PROCESS SYSTEMS PART THREE CREATING OR REVISING A PROCEDURE 6 PLANNING YOUR CHANGES 7 MAPPING YOUR PROCESS 8 DOCUMENTING THE REST OF YOUR PROCEDURE 9 FINALIZING YOUR PROCEDURE PART FOUR MAKING PROCEDURES REAL 10 ROLLING OUT YOUR CHANGES 11 MANAGING YOUR PROCEDURE OPERATIONS PART FIVE REVIEWING THE SKILLS REQUIRED TO MAKE PROCESS IMPROVEMENT HAPPEN 12 FACILITATING YOUR MEETINGS AND WORKSHOPS 13 DRIVING CHANGE THROUGH YOUR ORGANIZATION 14 MANAGING YOUR PROCESS IMPROVEMENT PROJECT AFTERWORD APPENDIX: SAMPLE PROCEDURE TEMPLATE INDEX ABOUT THE AUTHOR