SUCCESSFUL BUSINESS PROCESS MG

Erscheinungsjahr 2014
ISBN: 978-0-8144-3401-7
Verlag: McGraw-Hill Education Ltd

Buch, Englisch, 272 Seiten, Format (B × H): 62 mm x 93 mm

Autoren/Hrsg.

Berman, Paula K.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Betriebswirtschaft: Theorie & Allgemeines

Inhaltsverzeichnis

CONTENTS INTRODUCTION PART ONE REVIEWING THE DEFINITIONS 1 UNDERSTANDING PROCESSES AND PROCEDURES PART TWO BUILDING AN EFFECTIVE PROCESS SYSTEM 2 CREATING THE STRUCTURE OF YOUR PROCESS SYSTEM 3 CREATING AN ENVIRONMENT IN WHICH TO BUILD YOUR PROCEDURES 4 IMPLEMENTING YOUR PROCESS SYSTEM 5 MANAGING YOUR PROCESSES AND PROCESS SYSTEMS PART THREE CREATING OR REVISING A PROCEDURE 6 PLANNING YOUR CHANGES 7 MAPPING YOUR PROCESS 8 DOCUMENTING THE REST OF YOUR PROCEDURE 9 FINALIZING YOUR PROCEDURE PART FOUR MAKING PROCEDURES REAL 10 ROLLING OUT YOUR CHANGES 11 MANAGING YOUR PROCEDURE OPERATIONS PART FIVE REVIEWING THE SKILLS REQUIRED TO MAKE PROCESS IMPROVEMENT HAPPEN 12 FACILITATING YOUR MEETINGS AND WORKSHOPS 13 DRIVING CHANGE THROUGH YOUR ORGANIZATION 14 MANAGING YOUR PROCESS IMPROVEMENT PROJECT AFTERWORD APPENDIX: SAMPLE PROCEDURE TEMPLATE INDEX ABOUT THE AUTHOR

Über Autor(innen)

PAULA K. BERMAN is a Six Sigma Black Belt who has worked with Quality Systems at companies of all sizes and in a range of industries. Her varied experience helped her develop a holistic approach to business process implementation, and practical solutions for getting results.