Caruso / Salovey The Emotionally Intelligent Manager

How to Develop and Use the Four Key Emotional Skills of Leadership
1. Auflage 2004
ISBN: 978-0-7879-7422-0
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 320 Seiten, E-Book

We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us. David R. Caruso and Peter Salovey believe that this view of emotion is not correct. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions--and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.

Autoren/Hrsg.

Caruso, David R.

Salovey, Peter

Inhaltsverzeichnis

Introduction.
Part One: Learn About the World of EmotionalIntelligence.
1. Emotions and Reasoning at Work.
2. An Emotional Blueprint.
Part Two: Understand Your Emotional Skills.
3. Read People: Identifying Emotions.
4. Get in the Mood: Using Emotions.
5. Predict the Emotional Future: Understanding Emotions.
6. Do It with Feeling: Managing Emotions.
7. Measuring Emotional Skills.
Part Three: Develop Your Emotional Skills.
8. Read People Correctly: Improving Your Ability to IdentifyEmotions.
9. Get in the Right Mood: Improving Your Ability to UseEmotions.
10. Predict the Emotional Future Accurately: Improving YourAbility to Understand Emotions.
11. Do It with Smart Feelings: Improving Your Ability to ManageEmotions.
Part Four: Apply Your Emotional Skills.
12. Managing You: Applying Your Emotional IntelligenceSkills.
13. Managing Others: Applying Emotional Intelligence Skills withOthers.
14. Building the Emotionally Intelligent Manager.
Appendix 1: Assessing Your Emotional Style.
Appendix 2: The Emotional Blueprint.
Appendix 3: Further Reading and Updates.
Notes.
Acknowledgments.
About the Authors.
Index.

Über Autor(innen)

David R. Caruso is a research affiliate in the Department ofPsychology at Yale University. He is also a managementpsychologist. His practice focuses on executive coaching,leadership development, and career assessment. Caruso conductshighly acclaimed training and development seminars on emotionalintelligence, and he has published more than two dozen scientificarticles and chapters. Prior to starting his own firm, he held anumber of staff and line positions in consulting, small business,and Fortune 500 organizations in the areas of strategic planning,market research, and product management.
The Chris Argyris Professor of Psychology at Yale University,Peter Salovey published the first scientific articles onemotional intelligence (with John D. Mayer), introducing theconcept to the field of psychology. Salovey also serves as dean ofYale's Graduate School of Arts and Sciences and has additionalfaculty appointments in the School of Management and the Departmentof Epidemiology and Public Health. He is currently president of theSociety for General Psychology. A leading authority on thepsychological consequences of mood and emotion as well as on healthcommunication, he is widely quoted in print and broadcast media.Salovey was founding editor of the Review of GeneralPsychology and served as an associate editor of the APAjournals Emotion and Psychological Bulletin.