Supervision: Concepts and Skill-Building

4. Auflage 2002
ISBN: 978-0-07-248839-5
Verlag: McGraw-Hill Education

Buch, Englisch, 560 Seiten, Format (B × H): 200 mm x 251 mm, Gewicht: 975 g

Certo's SUPERVISION prepares students to be supervisors. It is based on the premise that organizational variables like the nature of the workforce, computer and communication technology, and the design of organization structures are changing perhaps more rapidly than at any other time in history. All of these factors have a direct influence on supervisors' roles.

Autoren/Hrsg.

Certo, Samuel

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management

Inhaltsverzeichnis

PART ONE: What is a Supervisor?Chapter 1: Modern Supervision: New Era ChallengePART TWO: Modern Supervision ChallengesChapter 2: Ensuring High QualityChapter 3: Teamwork: Emphasizing Powerful MeetingsChapter 4: Meeting High Ethical StandardsChapter 5: Managing DiversityPART THREE: Functions of the SupervisorChapter 6: Reaching Goals and ObjectivesChapter 7: Organizing and AuthorityChapter 8: The Supervisor as LeaderChapter 9: Problem Solving and Decision MakingPART FOUR: Skills of the SupervisorChapter 10: CommunicationChapter 11: Motivating EmployeesChapter 12: Improving ProductivityChapter 13: Supervising "Problem" EmployeesChapter 14: Managing Time and StressChapter 15: Managing Conflict and ChangeAppendix: Negotiation and Politics PART FIVE: Supervision and Human ResourcesChapter 16: Selecting EmployeesChapter 17: Providing Orientation and TrainingChapter 18: Appraising PerformanceChapter 19: The Impact of the Law