No Excuses

1. Auflage 2009
ISBN: 978-0-470-22753-4
Verlag: John Wiley & Sons

Buch, Englisch, 308 Seiten, Format (B × H): 162 mm x 237 mm, Gewicht: 512 g

Praise for No Excuses

A Business Process Approach to Managing Operational Risk

"Just read the newspaper. Managing risk is more critical today than ever before. There is one risk you should take-buy this book!"
-Marshall Goldsmith, New York Times and Wall Street Journal #1 bestselling author of What Got You Here Won't Get You There

"This is a must-read for every manager who wants to reduce risk. This how-to book is filled with sound and practical advice and prepares you for today's rapidly changing financial world."
-Diane Frimmel, Chief Operations Officer, UBS Financial Services

"Practical and compelling, Dickstein and Flast finally bring together important concepts that through their framework become actionable for every organization. This is a book grounded with examples that business leaders can use. Truly No Excuses!"
-Emily A. Ashworth, VP and CIO, American Water

Ready for Real-World Operational Risk Management?

No Excuses: A Business Process Approach to Managing Operational Risk recognizes operational risk management as a tool to help leaders at all levels in all organizations to proactively manage risks.

Authoritative and proactive, this guidebook answers questions including:

* What can my organization do about the risk of loss resulting from inadequate processes, people, or systems?
* To what extent should my organization link employee compensation or job performance with operational risk management?
* How is operational risk taken into consideration when new products or technology solutions are designed or acquired, deployed, and executed?
* Does my organization have an inventory of its key business processes with documented controls and designated senior managers responsible?

Practical and no-nonsense in approach, this guide is written with a unique focus on integrating business process management with operational risk management to equip your organization to realize that there are no excuses when it comes to managing operational risk and business processes.

Autoren/Hrsg.

Dickstein, Dennis I.

Flast, Robert H.

Fachgebiete

• Interdisziplinäres Wissenschaften Wissenschaften: Forschung und Information Risikobewertung, Risikotheorie

Inhaltsverzeichnis

Preface.

Part One. Where We Are Now.

Chapter 1. Surviving a Series of Unfortunate Events.

Chapter 2. What is Operational Risk.

Chapter 3. What is Business Process Management.

Part Two. Where We Want To Be.

Chapter 4. Integrating Process and Risk Frameworks: Prologue.

Chapter 5. Aligning Risk Appetite with Business Goals.

Chapter 6. Determining Potential Risk of Business Processes.

Chapter 7. Monitoring Process and Risk.

Chapter 8. Active Risk and Process Management.

Chapter 9. Integrating Process and Risk Frameworks: Epilogue.

Part Three. How We Get There.

Chapter 10. Role of Technology.

Chapter 11. Role of Outsourcing and Offshoring.

Chapter 12. Role of Organizations.

Chapter 13. Role of Corporate Governance.

Part Four. Next Steps.

Chapter 14. Changing Corporate Culture.

Chapter 15. Preventing Another Series of Unfortunate Events.

Index.

Über Autor(innen)

Dennis I. Dickstein has over thirty years of experience in risk management and business process. He installed a control framework to manage operational risk for the U.S. arm of a global financial services firm, where he also developed and currently manages a new framework for privacy and data protection. Before then, he held several operating and planning positions in business and government.

Robert H. Flast is a Management Consulting Partner with CSC. He has over thirty years of information technology and general management experience in major corporations and specializes in the area of business and IT strategy and services alignment. He is the author or coauthor of seven books on technology.