Duckworth / Moore Social Responsibility

Failure Mode Effects and Analysis
1. Auflage 2010
ISBN: 978-1-4398-0374-5
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 201 Seiten

Reihe: Industrial Innovation Series

With stock market swings due to unethical behavior, fuel price escalation due to increased demand, and climate disasters due to global warming, operating in a socially responsible manner is quickly moving from the realm of a nice idea to a business imperative. Taking a continuous improvement approach to social responsibility, Social Responsibility: Failure Mode Effects and Analysis offers a process for driving actions that can be taken by those interested in the "doing of" rather than the "talking about," who are ready to move toward making positive change.
Although many books cover market response and interest in this global concern, this is quite possibly the first one to focus on methods for assessing an organization’s path to social responsibility performance. Authors Holly Duckworth and Rosemond Moore move beyond talking about improving social responsibility risk to doing something about it, using a well worn tool—Failure Mode Effects and Analysis. They define social responsibility, explain the ramifications of the new ISO 26000 standards in the market place, and provide problem-solving methods that can be put to immediate use.
With vast experience and solid credentials in engineering and management, Duckworth and Moore are both old school types. Their point of view is not academic, political, or theoretical, but firmly based in hands-on, action oriented shop-floor work. It may seem unusual for authors with such traditional backgrounds to be writing about a topic that, on the surface, seems untraditional. But from their experience with continuous improvement as Six Sigma Master Black Belts, they have personally witnessed the waste that can be so easily removed from the work place. This book proves that when hard-hitting experts tackle a subject perceived to be as fuzzy as social responsibility, the result is methods and strategies that work.

Zielgruppe

Industrial engineers, manufacturing engineers, business managers, plant engineers, plant managers, rick analysts, risk engineers, continuous improvement experts, organizational behavior engineers, production engineers, and operations management professionals.

Autoren/Hrsg.

Duckworth, Holly Alison

Moore, Rosemond Ann

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensorganisation, Corporate Responsibility Unternehmensethik
• Geisteswissenschaften Philosophie Angewandte Ethik & Soziale Verantwortung Wirtschaftsethik, Unternehmensethik

Inhaltsverzeichnis

An Introduction to Social Responsibility
What Is Social Responsibility?
An Introduction to ISO 26000
The Global Reporting Initiative
The Seven Core Principles of ISO 26000
The Seven Core Subjects of ISO 26000
The Preparation for Social Responsibility Performance Improvement
Social Responsibility as a Continuous Improvement Target
A Tool for Action
A Process-Based Approach
Trends in Social Responsibility
Actionists and Their Roles
Grassroots
Small Changes Make a Big Difference
Identifying Social Responsibility Strategies
Social Responsibility and Risk Abatement
SRFMEA: A Tool for Improving Social Responsibility
FMEA as One Risk Assessment Option
Background of the FMEA
Intentions and Improvements
How to Do an FMEA
Why FMEA for Social Responsibility
FMEA Challenges
The SRFMEA Process
The “How To"
Step 1: Identify the Process to Be Studied Using SIPOS
Step 2: Develop a Narrative
Step 3: Develop a Value/Failure Diagram
Step 4: Function Selected for Analysis
Step 5: The Failure Mode Effects and Analysis
Step 6: Responsibility Analysis
Step 7: Action Planning and Tracking
Using SRFMEA to Improve Social Responsibility Practices and Processes
Improvements Beyond the SRFMEA
After the SRFMEA
More Comparison to the Quality Movement
Voice of the Stakeholder
Creating a Mission
Building Socially Responsible Corporate Cultures
Conclusion
A Case Study in Social Responsibility Performance Improvement
Step 1: Identifying a Process of Study Through the SIPOS
Step 2: Developing a Narrative
Step 3: Develop a Value/Failure Diagram
Step 4: Selecting the Function for Analysis
Step 5: Failure Mode and Effects Analysis
Step 6: Responsibility Analysis
Step 7: Improvement Actions
Discussion Questions
Glossary
References and Resources
Appendix A: Failure Mode Effects and Analysis Blank Form
Appendix B: Responsibility Analysis Blank Form
Appendix C: SRFMEA Process Flow
Appendix D: SRFMEA Completion Checklist
Appendix E: SRFMEA Precautions Checklist
Appendix F: Team Interview Questions
Appendix G: Typical Failure Modes for ISO 26000 Core Subjects
Appendix H
Appendix I: SRFMEA Example—Household Cleaning Improvement
Appendix J
Appendix K