Duening / Click Essentials of Business Process Outsourcing

1. Auflage 2005
ISBN: 978-0-471-72712-5
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 240 Seiten, E-Book

Reihe: Essentials

This book will provide the fundamentals of business processoutsourcing for the busy executive who needs to get up to speed. Itwill have such features as checklists, tips and techniques, andcase studies.
* Written in a user friendly style that allows senior levelfinancial executives to get a solid foundation of what businessprocess outsourcing is and how it can benefit theircompanies.
* Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative.
* Shows managers how a BPO strategy can save the company money andcreate jobs domestically.
* Both authors are consultants and advisers to industry-leadingcompanies and frequent speakers at business forums and conferences.

Autoren/Hrsg.

Duening, Thomas N.

Click, Rick L.

Inhaltsverzeichnis

Preface.
1. The BPO Revolution.
2. Identifying and Selecting the BPO Opportunity.
3. Identifying and Managing the Costs of BPO.
4. Vendor Selection and Contracting.
5. Managing BPO-Related Change.
6. Infrastructure Considerations and Challenges.
7. Business Risks and Mitigation Strategies.
Index.

Über Autor(innen)

Thomas N. Duening is Director of the Entrepreneurial ProgramsOffice at the Ira A. Fulton School of Engineering, Arizona StateUniversity in Tempe, Arizona. He is also President of INSYTEBusiness Research Group, an international business consulting andresearch firm.
Rick L. Click is Senior Director of Global Technology forPayPal, Inc. He has held a series of roles developing businessstrategies and executing business-reengineering projects forFortune 500 companies. He also has been the keynote speaker at theGeneral Electric (GE) annual forum for the last three years.