Listening Skills for Effective Policing

1. Auflage 2023
ISBN: 978-1-915713-45-2
Verlag: Critical Publishing Ltd

Buch, Englisch, 144 Seiten, Format (B × H): 234 mm x 155 mm, Gewicht: 290 g

Developing and honing effective listening skills for trainee, new and existing police officers at all levels.

Learning how to be an effective listener is one of the most vital communication skills for successful policing. Drawing on the author’s vast experience as a specialist frontline police officer, this book is informal and easy-to-understand, with a sprinkle of humour, making it highly readable and accessible. It introduces an effective, tried and tested model to guide difficult conversations and covers a range of key topics of relevance to operational policing, including issues connected with diversity and with suicide. Supported by academic research, including counselling theory, it provides real-life examples to demonstrate how the tools work in practice, and questions and exercises to encourage personal reflection.

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Fairie, Andy

Fachgebiete

• Sozialwissenschaften Politikwissenschaft Regierungspolitik Innen-, Bildungs- und Bevölkerungspolitik
• Rechtswissenschaften Strafrecht Strafverfahrens- und -prozessrecht, Strafverteidigung und Opferschutz
• Medizin | Veterinärmedizin Medizin | Public Health | Pharmazie | Zahnmedizin Medizin, Gesundheitswesen Präventivmedizin, Gesundheitsförderung, Medizinisches Screening
• Medizin | Veterinärmedizin Medizin | Public Health | Pharmazie | Zahnmedizin Medizin, Gesundheitswesen Public Health, Gesundheitsmanagement, Gesundheitsökonomie, Gesundheitspolitik
• Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Arbeit/Sozialpädagogik Community Care, Bildung, Freizeit, Freiwilligenarbeit
• Medizin | Veterinärmedizin Medizin | Public Health | Pharmazie | Zahnmedizin Medizinische Fachgebiete Psychiatrie, Sozialpsychiatrie, Suchttherapie
• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Polizei

Inhaltsverzeichnis

Introduction Chapter 1: Stop Chapter 2: Introduce yourself Chapter 3: Make it possible to listen Chapter 4: Purpose Chapter 5: Listen Chapter 6: Empathise Chapter 7: Listening to save someones life Chapter 8: Listening to save a police officer’s life Chapter 9: Listening during protests Chapter 10: Things I have learnt Chapter 11: Things I wish I had known Chapter 12: Treat everybody the same? Chapter 13: Yeah, but what do I say? References and further resources Index

Über Autor(innen)

Andrew Fairie was a police officer in England and Scotland for 30 years. As a hostage and crisis negotiator for 12 of those years, listening was essential to the safe resolution of over 115 incidents where there was a high risk to the individuals involved. He helped select, train and develop police negotiators and pioneered the use in Scotland of negotiation tactics to improve the way the police listen to those engaged in protest activity. He has utilised the skills learnt and enhanced them to become a cognitive behaviour therapist, helping people overcome issues such as low mood, anxiety, phobias and PTSD.