French / Hesselgreaves / Wilson Harnessing Complexity for Better Outcomes in Public and Non-profit Services

1. Auflage 2023
ISBN: 978-1-4473-6412-2
Verlag: Policy Press
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 144 Seiten, Format (B × H): 127 mm x 203 mm

ePDF and ePUB available Open Access under CC-BY-NC-ND licence.
How can public services and social interventions create and sustain good outcomes for the populations they serve?
Building on research in public health, social epidemiology and the social determinants of health, this book presents complexity theory as an alternative basis for an outcome-oriented public management praxis. It takes a critical approach towards New Public Management and provides new conceptual inroads for reappraising public management in theory and practice. It advances two practical approaches: Human Learning Systems (a model for public service reform) and Learning Partnerships (a model for research and academic engagement in complex settings).
With up-to-date and extensive discussions on public service reform, this book provides practical and action-oriented guidance for a radical change of course in management and governance.

Autoren/Hrsg.

French, Max

Hesselgreaves, Hannah

Wilson, Rob

Lowe, Toby

Hawkins, Melissa

Fachgebiete

• Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Arbeit/Sozialpädagogik Soziale Dienste, Soziale Organisationen
• Sozialwissenschaften Soziologie | Soziale Arbeit Soziologie Allgemein Gesellschaftstheorie
• Sozialwissenschaften Politikwissenschaft Politische Systeme Verwaltungswissenschaft, Öffentliche Verwaltung

Inhaltsverzeichnis

Introduction: The outcomes imperative in governance and public service reform
New Public Management and the outcomes agenda: a failed logic for service reform and improvement?
Complexity as an alternative basis for outcomes-based management
Human Learning Systems: a pragmatic model for complexity-informed public service reform
Learning Partnerships: realistic research for complex environments
Conclusion: A complexity-relevant research and change agenda for governance and practice

Über Autor(innen)

Hawkins, Melissa
Max French is Lecturer in Systems Leadership at Newcastle Business School, Northumbria University. Hannah Hesselgreaves is Professor of Organisational Learning at Newcastle Business School, Northumbria University. Rob Wilson is Professor of Digital Economy in the Faculty of Business and Law, Northumbria University. Melissa Hawkins is a Lecturer at Newcastle Business School, Northumbria University. Toby Lowe is Senior Lecturer in Public Leadership and Management at Newcastle Business School, Northumbria University and Visiting Professor in Public Management at the Centre for Public Impact.

French, Max
Max French is Lecturer in Systems Leadership at Newcastle Business School, Northumbria University.

Wilson, Rob
Rob Wilson is Professor of Digital Economy in the Faculty of Business and Law, Northumbria University.

Hesselgreaves, Hannah
Hannah Hesselgreaves is Professor of Organisational Learning at Newcastle Business School, Northumbria University.

Lowe, Toby
Toby Lowe is Senior Lecturer in Public Leadership and Management at Newcastle Business School, Northumbria University and Visiting Professor in Public Management at the Centre for Public Impact.

Max French is Lecturer in Systems Leadership at Newcastle Business School, Northumbria University.
Hannah Hesselgreaves is Professor of Organisational Learning at Newcastle Business School, Northumbria University.
Rob Wilson is Professor of Digital Economy in the Faculty of Business and Law, Northumbria University.
Toby Lowe is Senior Lecturer in Public Leadership and Management at Newcastle Business School, Northumbria University and Visiting Professor in Public Management at the Centre for Public Impact.
Melissa Hawkins is a Lecturer at Newcastle Business School, Northumbria University.