e-Government and Employment Services

A Case Study in Effectiveness
1. Auflage 2014
ISBN: 978-3-319-02029-7
Verlag: Springer International Publishing

Buch, Englisch, 95 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 1708 g

Reihe: PoliMI SpringerBriefs

This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d’Ocupació de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed. In addition, the extent to which each system has been a driver of employment within its region and country is evaluated in relation to the impact of the industrial and commercial background. Readers will gain a deeper understanding of the main factors that might influence the effectiveness of e-Government and appreciate how the use of information and communication technology (ICT) may appear to improve the execution of government functions yet not achieve a true increase in effectiveness.

Zielgruppe

Research

Autoren/Hrsg.

Fugini, Maria Grazia

Valles, Ramon Salvador

Maggiolini, Piercarlo

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management E-Commerce, E-Business, E-Marketing
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Öffentlicher Dienst, Öffentlicher Sektor
• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Public Management

Inhaltsverzeichnis

Introduction.- Framework.- Evaluation Methodology.- Employment Services in Catalonia.- Borsa Lavoro Lombardia.- Comparisons and Concluding Remarks.

Über Autor(innen)

Fugini, Maria Grazia
Mariagrazia Fugini is professor of Computer Engineering at the Politecnico di Milano, Italy

Maggiolini, Piercarlo
Piercarlo Maggiolini is associate professor in Computer Ethics and Corporate Social Responsibility at the Politecnico di Milano, Italy

Valles, Ramon Salvador
Ramon Salvador Valles is professor of business management and information technology at the Technical University of Catalonia (UPC), Barcelona, Spain

Mariagrazia Fugini is professor of Computer Engineering at the Politecnico di Milano, Italy. Piercarlo Maggiolini is associate professor in Computer Ethics and Corporate Social Responsibility at the Politecnico di Milano, Italy. Ramon Salvador Valles is professor of business management and information technology at the Technical University of Catalonia (UPC), Barcelona, Spain.