Inside a Secret Software Laboratory

An Ethnographic Study of a Global Software Package Producer
1. Auflage 2012
ISBN: 978-3-8349-3386-7
Verlag: Gabler Verlag

Buch, Englisch, 289 Seiten, Format (B × H): 148 mm x 210 mm, Gewicht: 400 g

How does one of the world’s biggest Enterprise Resource Planning (ERP) suppliers develop software? How do Oracle, SAP, Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs, she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.

Zielgruppe

Research

Autoren/Hrsg.

Grimm, Christine

Fachgebiete

• Sozialwissenschaften Ethnologie | Volkskunde Ethnologie Ethnographie
• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein Soziale und ethische Aspekte der EDV
• Mathematik | Informatik EDV | Informatik Programmierung | Softwareentwicklung Software Engineering

Inhaltsverzeichnis

Enterprise Resource Planning (ERP) in Social Research

ERP System Support

ERP System Development

Introducing Competing Management Practices

Über Autor(innen)

Dr. Christine Grimm received her PhD in interdisciplinary research from the University of Edinburgh. She  works as a senior researcher in the research laboratory of a software provider.