Harbour Lean Human Performance Improvement

1. Auflage 2017
ISBN: 978-1-4822-9882-6
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 240 Seiten

As companies continue their efforts to improve work performance, they must ensure that their ongoing Lean activities include a healthy appreciation for, and recognition of, human performance. Ignoring the human component of work performance can be a recipe for unnecessary waste, inefficiency, and decreased productivity. Lean Human Performance Improvement presents a broad overview of human performance in the workplace. The author discusses his findings from a broad spectrum of human performance-related fields and diverse industrial sectors (gained by working in the field for over 30 years).

Organized in three sections, this book covers understanding human performance, analyzing and improving work productivity, and analyzing and improving quality and safety. The author first develops a fundamental and basic understanding of human performance, then couples that understanding with learning how to analyze and improve human-related work productivity and quality and safety. He also discusses how knowledge and skills transfer from one work setting to another.

Intended for Lean Six Sigma team members and human performance improvement practitioners, the book contains multiple examples from diverse work settings to explain key points. It also includes several major case studies. The goal of all examples and case studies is to develop a generic understanding that, in turn, can be successfully applied to any work setting.

Autoren/Hrsg.

Harbour, Jerry L.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)
• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensorganisation, Corporate Responsibility Unternehmenskultur, Corporate Governance

Inhaltsverzeichnis

A Work System Perspective: People, Tools, and Tasks
Human Work Performance
Book Overview

UNDERSTANDING HUMAN PERFORMANCE

A Macro Model: Nature, Nurture, and Operational Setting
The Model
Nature/Nurture
Immediate Task Setting
Performance Outcome

A Micro Model: Perception, Cognition, and Action
The PCA Cycle
Skill
PCA Biology and Psychology
Sensing
Processing
Neural Signaling
Moving
PCA Cycle Analysis
Response Time
The Swing of a Bat

Human Error (Or Is It Really?)
An Early Experience
Differing Views
Work System Context
MS Herald of Free Enterprise
Human Error
Error-Producing Conditions

ANALYZING AND IMPROVING HUMAN-RELATED WORK PRODUCTIVITY

Human Motion Analysis
Task Analysis
Motion Analysis
Process Task Analysis
Micromotion Hand Analysis
Type 1 Motions
Type 2 Motions
Type 3 Motions
Application

Human Productivity Improvement
Minimize Feet-Related Transport Empty Steps
Shorten Transport Distances
Avoid Avoidable Delays
Eliminate Search and Select Therbligs
Optimize Reach
Eliminate Unscheduled Fatigue-Caused Rest

ANALYZING AND IMPROVING HUMAN-RELATED QUALITY AND SAFETY

Human Error Analysis
Methodology
Case Study
General Background Information
Event Chronology
Compounding Factors
F-15 Pilot Analysis
Further PCA Cycle Inquiries

Human Quality and Safety Improvement
Enhance Perception
Provide Good Reminders
Reduce Human Error Consequences

And That’s It!

Glossary
References
Index
About the Author

Über Autor(innen)

Jerry Harbour, PhD, has over three decades of technical and managerial experience in highly varied operational and research settings, including offshore oil exploration and production, underground mining, nuclear weapons maintenance and dismantlement, unmanned vehicle (air and ground) technology development, hazardous materials handling and processing, and physical security. He has managed various industry and national laboratory organizational functions, including industrial engineering, performance engineering, human factors engineering, robotic and human systems engineering, security systems engineering, applied technology development, and training and development.

Dr. Harbour is the author of numerous technical journal articles and six previous books: The Performance Mapping and Measurement Handbook, Performance Measurement Systems, The Performance Paradox, The Basics of Performance Measurement (now in its second edition), Cycle Time Reduction, and The Process Reengineering Workbook. He holds a PhD in applied behavioral studies and a BA/MS in geology. He resides in southern Colorado on a mountain ranch with his wife.