Hopper Continuous Improvement Strategies

How to Manage, Motivate, and Retain Staff
1. Auflage 2018
ISBN: 978-1-4987-6982-2
Verlag: CRC Press
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 298 Seiten

During this era of continuous improvement, healthcare organizations need to be staffed by engaged, motivated, and hard-working frontline employees. As these clinical and non-clinical personnel handle most of the important tasks in any organization and are often the people who directly interact with patients and customers, it's the job of managers to oversee and motivate their staff members. Using Lean management strategies, this easy-to-read book for leaders and managers provides useful, insightful, and innovative information to help managers engage, motivate, and retain their employees during any Lean or other continuous improvement initiative.

Autoren/Hrsg.

Hopper, Anthony Matthew

Fachgebiete

• Medizin | Veterinärmedizin Medizin | Public Health | Pharmazie | Zahnmedizin Medizin, Gesundheitswesen Krankenhausmanagement, Praxismanagement
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen

Inhaltsverzeichnis

Introduction. Healthcare Management-Key Aspects. Healthcare Leaders-Important Roles and Tasks. A Primer on Lean. Motivating Employees: Redesigning Processes for a Culture of Continuous Improvement. The Plan for Implementing and Monitoring Quality Improvement Initiatives. Decision-making: 20% Reason and 80% Reaction. How to Make the Right Decisions When One Does Not Have the Time to Plan-Developing the Right Frame of Mind. A Guide to Creating and Maintaining a Healthy Office Culture. Trust is Everything-How Healthcare Leaders Create a Culture that Centers on Trust and Openness without Breaking any Rules. A Healthcare Leader's Guide for Enforcing Externally Created Employee-Related Rules and Regulations. The Discussion Continues: Creating and Enforcing Office or Facility Specific Rules and Regulations. Summing Things Up.

Über Autor(innen)

Anthony Hopper is a healthcare consultant with an MS in Health Systems Administration from Georgetown University. He has worked in the healthcare industry for over ten years in a variety of areas including human resources, accounts receivable, medical collections, compliance, and health policy. He has written numerous articles on healthcare and in other areas, many which have appeared in Yahoo! U.S. News, Yahoo! U.S. Finance and other outlets. Mr. Hopper was part of a research team with the Center for Study Health System Change on a project dealing with variations in healthcare costs. As part of the team he performed some of the statistical modeling for the project and focused mainly on creating profiles on all of the hospital systems located in a targeted Metropolitan Statistical Districts. During Graduate School at Georgetown, he worked with a professor in the School of Nursing and Health Studies to develop methods for disseminating public health information to the school's undergraduate population. In addition to his consulting work, Anthony is also a full-time instructor at ECPI University's Emerywood campus, located in Richmond, Virginia teaching healthcare management courses.