Buch, Englisch, 160 Seiten, Format (B × H): 261 mm x 188 mm, Gewicht: 450 g
Buch, Englisch, 160 Seiten, Format (B × H): 261 mm x 188 mm, Gewicht: 450 g
ISBN: 978-1-138-43068-6
Verlag: Taylor & Francis Ltd
To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management.DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.
Zielgruppe
Professional Practice & Development
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
1 INTRODUCTION, 2 BENCHMARKING, 3 BRAINSTORMING, 4 CAUSE AND EFFECT DIAGRAMS, 5 CHECK SHEETS, 6 CONTROL CHARTS, 7 CUSTOMER SURVEYS, 8 DEMING CYCLE, 9 FLOWCHARTS, 10 FORCE FIELD ANALYSIS, 11 HISTOGRAMS, 12 INTRODUCING CHANGE, 13 MAKING PRESENTATIONS, 14 MILESTONE CHARTS, 15 NOMINAL GROUP TECHNIQUE, 16 PARETO CHARTS, 17 PIE CHARTS, 18 PRIORITY SELECTION WORKSHEETS, 19 RUN CHARTS, 20 SCATTER DIAGRAMS, 21 SOLUTION STRATEGIES MATRIX, 22 TIME MANAGEMENT, 23 WORLD WIDE WEB, SUGGESTED READINGS, INDEX 143