The Art of Benchmarking

An Analytical Guide to Methods and Applications for IT Management
1. Auflage 2022
ISBN: 978-3-030-90588-0
Verlag: Springer International Publishing

Buch, Englisch, 164 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 283 g

Reihe: Contributions to Management Science

Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.

Zielgruppe

Research

Autoren/Hrsg.

Kütz, Martin

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Organisationstheorie, Organisationssoziologie, Organisationspsychologie
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management

Inhaltsverzeichnis

Chapter 1. Terms and definitions.- Chapter 2. Mathematical foundations.- Chapter 3. Benchmarking methods.- Chapter 4. Objects of benchmarking.- Chapter 5. Established benchmarking approaches.- Chapter 6. The benchmarking process.

Über Autor(innen)

Martin Kütz is an expert in IT performance management. From 2009 to 2018, he was a professor for Business Information Management at Anhalt University of Applied Sciences (Germany).