Buch, Englisch, 656 Seiten, Format (B × H): 215 mm x 274 mm, Gewicht: 1315 g
Buch, Englisch, 656 Seiten, Format (B × H): 215 mm x 274 mm, Gewicht: 1315 g
ISBN: 978-0-07-243645-7
Verlag: McGraw-Hill Education
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Table of Contents: Part 1 - Behavior, Human Relations and Performance Begins With YouChapter 1 – Understanding Behavior, Human Relations and PerformanceChapter 2 – Diversity in Personality, Learning, and PerceptionChapter 3 – Diversity in Attitudes, Self Concept and ValuesPart 2 – Communication Skills: The Foundation of Human RelationsChapter 4 – Interpersonal CommunicationChapter 5 – Organizational Structure and CommunicationPart 3 – Other Skills Influencing Behavior, Human Relations, and PerformanceChapter 6 – MotivationChapter 7 – LeadershipChapter 8 – Transactional Analysis, Assertiveness and Conflict ResolutionPart 4 – Team Behavior, Human Relations and PerformanceChapter 9 – Power, Politics and EthicsChapter 10 – Teams and Creative Problem Solving and Decision MakingChapter 11 – Team Dynamics and LeadershipPart 5 – Organizational ChallengesChapter 12: Change: Managing Culture, Diversity, Quality and ClimateChapter 13 – Valuing Diversity GloballyChapter 14 – Productivity, Quality, and Participative ManagementPart 6 – Personal DevelopmentChapter 15 – Time and Career ManagementAppendix A – Applying Human Relations SkillsAppendix B - Internet ExercisesAppendix C – How to Research Case Material Using the InternetNotes Index