Maurer Feedback Toolkit

16 Tools for Better Communication in the Workplace, Second Edition
2. Auflage 2011
ISBN: 978-1-4398-7711-1
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 81 Seiten

Written by a noted authority in leadership and change management, the second edition of this popular toolkit provides expert guidance on using feedback as a performance improvement tool. Describing best practices, it supplies the understanding required to effectively give and receive feedback across a wide range of work situations, including for one-on-one and group use.

The Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition makes the feedback process easy to understand with a detailed six-step framework. It covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios—including situations where giving feedback feels more like giving an acid bath. The author explains how a team can learn from its mistakes and how the simple exercise of exchanging expectations with one another can help everyone refocus on ways that support effective teamwork.

Covering the latest developments, this updated edition supplies new techniques for addressing resistance to change and for maintaining positive dialogue during the performance evaluation process. Whether you’re in a corporate office, or operating a piece of heavy equipment on the shop floor, this book provides the tools needed to facilitate feedback, improve communication, and boost performance in your work environment.
Praise for the Bestselling First Edition:

… a well-organized guide for creating open and honest communication in the workplace. This clearly written book is like having your own personal coach assisting you with techniques that foster productive interactions.
—Nedra Weinstein, Principal, Arden Consulting

Zielgruppe

Managers and facilitators in any type of organization; human resource managers and consultants.

Autoren/Hrsg.

Maurer, Rick

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)
• Medizin | Veterinärmedizin Medizin | Public Health | Pharmazie | Zahnmedizin Medizin, Gesundheitswesen Gesundheitssystem, Gesundheitswesen

Inhaltsverzeichnis

Using the Toolkit
About Feedback
When Feedback Works
What Gets in the Way
General Guidelines
Applying the Guidelines
The Importance of Dialogue

Tools for Giving Feedback
Learning from Mistakes
A "What Are We Doing" Meeting
Expectations for Exchange
Project Debriefing
How’s Our Team Doing?
Management by Wandering Around
Positive Feedback for Teams
Conducting a Performance Review
Acid Bath Feedback
Providing Feedback as a Mentor
Open-Book Management
Tools for Receiving Feedback
Preparing to Receive Feedback
Guidelines for Receiving Feedback
Don’t Forget SARA (Surprise, Anger, Rationalization, Acceptance)
Feedback from Staff
Feedback from Your Boss
Feedback from Peers
Feedback from a Coach
Feedback from Questionnaires

Über Autor(innen)

Rick Maurer is an advisor to leaders in large organizations on ways to plan and implement change successfully. He finds that leaders who can give feedback clearly and directly and receive feedback openly and with interest tend to lead change more effectively. Many organizations have applied Rick’s unique approach to leading change, including the Washington Post, Lockheed Martin, Deloitte Consulting, American Management Systems, AARP, Tulane University Hospital and Clinic, Bell Atlantic (Verizon), FAA, Mount Sinai NYU Medical Center, Charles Schwab, Sandia National Labs, Urban Library Institute, National GeoSpatial Intelligence Agency, the District of Columbia Public Schools, the International Monetary Fund, and many other corporations, nonprofits, and federal and local agencies.

His opinion has been sought by the Wall Street Journal, Fortune, NBC Nightly News, CNBC, the Washington Post, the New York Times, The Economist, USA Today, Industry Week, Fast Company, and Ivestors’ Business Daily. In addition to consulting and speaking, Rick teaches at the Gestalt Institute of Cleveland. He is the author of many books on leadership and change, including Beyond the Wall of Resistance, Why Don’t You Want What I Want? and The Change without Migraines Formula. For more information about his work visit www.rickmaurer.com and www.changemanagementnews.com(blog).