Buch, Englisch, 230 Seiten, Format (B × H): 217 mm x 279 mm, Gewicht: 558 g
Buch, Englisch, 230 Seiten, Format (B × H): 217 mm x 279 mm, Gewicht: 558 g
ISBN: 978-1-884015-53-3
Verlag: Taylor & Francis Inc
Presenting an unusual and unique system for Continuous Quality Improvement (CQI), this new book is geared for executives who want or need to support quality improvement in their organizations. It is the contributions made by CEO's and upper management that moves the quality process forward, and because of this structure, The Executive Guide to Implementing Quality focuses on the concepts, thinking, and systems necessary for management to operationalize the CQI philosophy.
Because quality is not a management problem but rather a problem that involves and requires all people working together at all levels to participate and cooperate, management must engage the organization in the processes that will improve the quality of their goods or services. It is, however, management's job to lead, organize, structure, motivate, and involve the organization in those strategies and systems that will ensure quality improvement. This book explains how to do that.
Readers are given a series of exercises and explanations that will help them master the skills and understanding required to identify the management systems they need to support their quality improvement. After reading about a concept, they are asked to contribute to exercises designed to inspire creative and innovative thinking and the exploration of multi-functional options. And because it is the job of management to initiate the quality movement, this book shows how to change defensive thoughts like "that won't work for me" into "what is there that will work here."
In addition to showing management how to take the lead in installing CQI in their organization, it also shows how to install the concepts through leadership teams, how to bring out the best in people, how to get top performance from employees and become a world-class organization, and how to reinforce the behaviors necessary to achieve the visions and goals of the organization. This workbook is an easy-and-quick-to-use guide that shows how to identify the support systems that generate desirable outcomes and reinforces them through positive actions.
Zielgruppe
Professional Practice & Development
Autoren/Hrsg.
Fachgebiete
- Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)
- Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
- Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Arbeitsplatz, Arbeitsschutz, Gefahrstoffschutz
- Rechtswissenschaften Arbeitsrecht Arbeitsschutz- und Arbeitssicherheitsrecht
Weitere Infos & Material
Leadership and Continuous Quality Improvement (CQI) Introduction to Leadership Exercise 1: Profile of a Leader Exercise 2: CEO's Role Exercise 3: Facilitator's RoleCreating a Sense of Urgency Exercise 4: Creating a Sense of UrgencyEstablishing Direction Exercise 5: AT&T's Vision Exercise 6: The Reporter Exercise 7: The Pesky ReporterSupporting Strategies and Guiding Principles Exercise 8: Developing Objectives and StrategiesOverview of Successful Quality Councils Standardized Inputs Exercise 9: It's a Good Idea, Just Do ItRoles of a Successful Quality Council Personal Commitment Exercise 10: Strategies for Personal Commitment Sponsoring Teams and Providing Resources Exercise 11: Strategies for Sponsoring Teams and Providing Resources Exercise 12: Coaching and Communicating Exercise 13: Quality Indicators Exercise 14: Tackling Quality Problems Personal Quality Checklist Exercise 15: Your Own Quality Improvement Checklist Recognition and Rewards Exercise 16: Developing a Recognition and Rewards Program Reporting and Evaluating Quality Results Exercise 17: Reporting Key Quality Factors Performance Evaluations: Overview Exercise 18: Task-based Performance Evaluations Exercise 19: Employee Performance Evaluations Factors in Executive Performance Exercise 20: Executive Performance EvaluationsEmpowerment, Engagement, and Encouragement Exercise 21: Building an Empowerment Strategy Exercise 22: Empowerment Application Exercise 23: It Wasn't My Fault, OfficerUnderstanding the Consumer Internal and External Customers Exercise 24: Involving Support DepartmentsImplementing a Consumer-Focused Measuring System Survey Development Exercise 25: Creating Your Measurement System Strategy Exercise 26: Your Perception of Quality Exercise 27: Measuring PerceptionsDefining Consumer Quality A Model for
