Leadership and Management of Quality in Higher Education

Erscheinungsjahr 2010
ISBN: 978-1-84334-576-3
Verlag: Woodhead Publishing

Buch, Englisch, 246 Seiten

This book provides a range of case studies concerning the leadership and management of quality development in higher education. It captures the experiences of senior administrators and managers to the complexity of problems that quality development involves. The authors draw attention to the human-centred approach to quality, as they argue that in any activity there is a need to take account of human values and attitudes.


- Experiences from experts in the field
- Guide to resources that are utilized in the higher education industry
- Auditors' perceptions

Autoren/Hrsg.

Nair, Chenicheri Sid

Webster, Len

Mertova, Patricie

Fachgebiete

• Sozialwissenschaften Pädagogik Schulen, Schulleitung Schulleitung, Schulentwicklung

Inhaltsverzeichnis

Preface

List of figures and tables

About the authors

Part 1: Overview

Chapter 1: Growth of the quality movement in higher education

Abstract:

Introduction

Where did quality come from?

Quality development in higher education

What is quality?

Critique of current higher education quality models

Summary

Part 2: Leadership of Quality in Higher Education

Chapter 2: Initiative-based quality development and the role of distributed leadership

Abstract:

Introduction

Quality in a wider context

Events crucial for the internal quality development at CBS

The aims of CBS' quality work

The quality system developed at CBS

Distributed leadership

Conclusion

Chapter 3: A leadership model for higher education quality

Abstract:

One scenario at Stable State University

Issues and action points involved in the scenario

Challenges for CEOs, senior administrators and faculty leaders

Benefits from adopting the quality model

Chapter 4: A framework for engaging leadership in higher education quality systems

Abstract:

Introduction

Background

The process

The product

The ELF in practice: unit improvement

Conclusion

Acknowledgements

Appendix A

Appendix B

Appendix C

Part 3: Approaches of Managers to Quality in Higher Education

Chapter 5: Quality management in higher education: a comparative study of the United Kingdom, the Netherlands and Finland

Abstract:

Introduction

Quality management

Quality and its links with autonomy and the freedom to manage

Approach

Findings from the case studies

The case studies: similarities and differences

Conclusions

Chapter 6: Towards a culture of quality in South African higher education

Abstract:

Introduction

A culture of quality

Research

Establishing a culture of quality

Conclusion

Part 4: Auditing Quality in Higher Education

Chapter 7: Auditorsâ?T perspectives on quality in higher education

Abstract:

Introduction to External Quality Assurance

Standards

Approaches to External Quality Assurance - costs, benefits and recurring lessons

Concluding comments

Part 5: Academic Development and Quality in Higher Education

Chapter 8: Academic development as change leadership in higher education

Abstract:

Introduction

Academic development - an emerging profession

'Quality' in the UK - an academic developer's perspective

The nature of change in higher education

The Assessment for Learning Initiative (TALI): a case study in institutional change

And finally.

Chapter 9: Quality in the transitional process of establishing political science as a new discipline in Czech higher education (post 1989)

Abstract:

Introduction

Context

Scholarly output of Czech Political Science and the phenomenon of quality

Teaching and learning outcomes in Czech Political Science and the phenomenon of quality

Conclusion

Acknowledgements

Chapter 10: Academic development and quality in Oman: mapping the terrain

Abstract:

Introduction

From an oil economy to a knowledge economy

Higher education in Oman: seeking solutions

Oman's mechanism for quality: exploring the terrain

Sultan Qaboos University quality control mechanisms: mapping the terrain

The quality of inputs

The quality of processes

Promoting a culture of academic quality

The quality of outputs

Conclusion

Part 6: Resources and Trends in Higher Education Quality

Chapter 11: New directions in quality management

Abstract:

Introduction

An evidence-based approach

A shift towards students

Calculating what counts

Measuring graduate skills

Assessing student engagement

Feedback from employers

Measuring academic achievement

Setting new parameters

Chapter 12: Dubaiâ?Ts Free Zone model for leadership in the external quality assurance of higher education

Abstract:

Higher education is culturally relative

The United Arab Emirates

The Dubai Free Zone model of higher education provision

The Dubai Free Zone model of higher education quality assurance

Conclusions

Chapter 13: Trends in quality development

Abstract:

Introduction

The importance of quality

The location of quality

An institutional level of quality

An institutional approach to key performance indicators

Systematic data moves quality from review to monitoring

Using systematic data for reward and remediation

The key is accountability

Lack of professionalisation remains an inhibitor

The future of external quality assurance

Index

Über Autor(innen)

Webster, Len
Associate Professor Len Webster has expertise in educational policy, educational development, quality development and flexible learning. Currently he is the Educational Adviser in the Centre for the Advancement of Learning and Teaching (CALT) at Monash University, Australia. He previously was the director of an educational development unit in the Faculty of Law, Monash University, where he was the Faculty Quality Development Coordinator. He has also been a reviewer of the Australian University Quality Agency conference proceedings.

Mertova, Patricie
Dr Patricie Mertova is currently a Research Fellow in the Department of Education, University of Oxford, England. She was previously a Research Officer at the University of Queensland, and, prior to that, a Research Fellow in the Centre for the Advancement of Learning and Teaching (CALT) and the Centre for Higher Education Quality (CHEQ), Monash University, Australia. She has recently completed her PhD focusing on the academic voice in higher education quality. She has research expertise in the areas of higher education and higher education quality. Her background is also in the areas of linguistics, translation, cross-cultural communication and foreign languages.

Nair, Chenicheri Sid
Professor Chenicheri Sid Nair is currently with the Centre for Advancement of Teaching and Learning, University of Western Australia (UWA), Perth. Prior to his appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). Prior to this he was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries in quality and evaluations.

Professor Sid Nair is currently with the Centre for Advancement of Teaching and Learning, University of Western Australia (UWA), Perth. Prior to his appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). Prior to this he was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries establishing quality centres, such as Oman and India. He is also involved in a project to implement effective student evaluations across Indian universities.

Associate Professor Len Webster has expertise in educational policy, educational development, quality development and flexible learning. Currently he is the Educational Adviser in the Centre for the Advancement of Learning and Teaching (CALT) at Monash University, Australia. He previously was the director of an educational development unit in the Faculty of Law, Monash University, where he was the Faculty Quality Development Coordinator. He has also been a reviewer of the Australian University Quality Agency conference proceedings.

Dr Patricie Mertova is currently a Research Fellow in the Department of Education, University of Oxford, England. She was previously a Research Officer at the University of Queensland, and, prior to that, a Research Fellow in the Centre for the Advancement of Learning and Teaching (CALT) and the Centre for Higher Education Quality (CHEQ), Monash University, Australia. She has recently completed her PhD focusing on the academic voice in higher education quality. She has research expertise in the areas of higher education and higher education quality. Her background is also in the areas of linguistics, translation, cross-cultural communication and foreign languages.