Phillips / Trotter Maximizing the Value of Consulting

A Guide for Internal and External Consultants
1. Auflage 2015
ISBN: 978-1-119-12367-5
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 544 Seiten, E-Book

Provide organized, efficient, relevant consulting with lastingvalue
Maximizing the Value of Consulting is an indispensable,practical guide for managing, measuring, and delivering the resultsthat make internal and external consulting a lasting value toclients and the company. Sponsored by the ROI Institute and theAssociation of Internal Management Consultants, this book providesa roadmap to relevance for consultants operating in theincreasingly fast-paced, changing, dynamic environment. Readerswill learn how to use resources properly and manage the investmentefficiently, while truly connecting to the business, securingappropriate levels of commitment, and providing adequate levels ofsupport. Detailed coverage includes guidance toward calculating thevalue of consulting in terms that executives understand, includingbusiness impact and ROI, and using the appropriate tools to showhow things are working throughout the process.
Whether organizations are using internal or externalconsultants, or both, consultants can provide better value to thecompany. Consultants are needed to provide advice, support, andinsight into the processes undertaken to improve the business, andintegrate the input of different functional units into a morestreamlined strategy. This book is designed to help consultantsprovide the utmost value to clients by maximizing organization,efficiency, and ultimately, ROI.
* Manage for value with better organization and cost control
* Set objectives at multiple levels to deliver usefulresults
* Measure implementation, impact, ROI, and intangibles
* Use final results to drive appropriate actions, creatinglasting value
The skyrocketing need for internal and external consultants willcontinue, in almost every functional area ranging from HR andtechnology, to auditing and risk management. Maximizing theValue of Consulting provides a manual for relevant,value-driven consulting, with world-renowned expert insight.

Autoren/Hrsg.

Phillips, Jack J.

Trotter, William D.

Phillips, Patricia Pulliam

Inhaltsverzeichnis

About the Authors ix
Acknowledgments xv
Preface xix
Chapter 1 The Role and Importance of Internal and External Consulting 1
Chapter 2 Organizing the Consulting Practice to Deliver Value 37
Chapter 3 Managing the Consulting Practice to Deliver Value 81
Chapter 4 Controlling Costs and Enhancing Value 117
Chapter 5 Utilizing the Consulting Scorecard for the Practice 153
Chapter 6 A Logical Approach to Measure Impact and ROI for Projects 175
Chapter 7 Developing Powerful Objectives at Multiple Levels 217
Chapter 8 Aligning Projects to the Business 233
Chapter 9 Planning the Evaluation 253
Chapter 10 Methods of Data Collection 269
Chapter 11 Data Collection at All Four Levels 315
Chapter 12 Isolating the Effects of Consulting 341
Chapter 13 Converting Data to Money 371
Chapter 14 Tabulating Project Costs and Calculating ROI 409
Chapter 15 Reporting Results to Key Audiences 439
Chapter 16 Call to Action 479
Notes 485
Index 489

Über Autor(innen)

JACK J. PHILLIPS, PHD, is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting servicesfor Fortune 500 companies and major global organizations.
DR. WILLIAM D. TROTTER, is an internationally recognized expert in the areas of strategic planning, process and organizational transformation,and creating high-impact internal consulting capabilities.
PATRICIA PULLIAM PHILLIPS, PHD, president and CEO of ROI Institute, is an internationally recognized consultant in measurement and evaluation. Her clients span over 60 countries and include global corporations as well as government, non-profit, and nongovernmental organizations.