Buch, Englisch, 128 Seiten, Paperback, Format (B × H): 152 mm x 229 mm, Gewicht: 201 g
Collected Practices and Cases
Buch, Englisch, 128 Seiten, Paperback, Format (B × H): 152 mm x 229 mm, Gewicht: 201 g
ISBN: 978-1-56327-316-2
Verlag: Productivity Press
Highlights include— - Practical, in-depth description of lean implementation, written in a conversational, easy-to-read style
- A large quantity of case studies unavailable from any other single source
- Responds to your desire for real-world lean office information
Zielgruppe
Professional and Professional Practice & Development
Fachgebiete
Weitere Infos & Material
Part I: Focusing on the Customer, 1. New Toyota Center Seeking To Make Sales & Marketing Lean, 2. Transforming a Service Firm, 3. Revamping Design Process Increases Speed and Quality, 4. Call Center's Transformation Produces Award for Service, 5. New Restaurant Owner Sees His Future in a Lean Lunch, Part II: Improving Flow, 6. Ambulance Office Responds To Calls for Improvements, 7. Whether Office or Factory, The Same Principles Apply, 8. Neither Culture Nor Equipment Stops Postal Transformation, 9. Builders Seek to Demolish Inefficiency, Part III: Taking the Right Steps, 10. First Steps to Making Your Office Lean, 11. 5S Techniques Can Clean Up The Hard Drive of a Computer, 12. Simple, Early Wins Help Build Support for Office Lean Efforts, 13. Tips for White Collar Kaizens, 14. Invoicing and Receiving Receive the Kaizen Treatment, 15. Delphi Lean Strategy Evolves To Go Beyond the Shop Floor, 16. Improving Flow in an Office Setting, 17. Spreadsheets & Data are Tools In Quest for the Lean Office, 18. Publisher Makes Key Concepts A Daily Part of Its Newspapers, Citations, Index