Conflict Management

Softcover Nachdruck of the original 1. Auflage 2016
ISBN: 978-3-319-81143-7
Verlag: Springer

Buch, Englisch, 134 Seiten, Previously published in hardcover, Format (B × H): 155 mm x 235 mm, Gewicht: 238 g

Reihe: Management for Professionals

This book draws on a wide range of

practical examples to describe how conflicts within organisations are

traditionally managed and the complementary conflict management methods that can

be employed. Stephan Proksch clearly explains these innovative methods and their

potential applications. The central focus is on mediation as an effective form

of conflict resolution. Discussion and questioning techniques as conflict

management tools are explained in simple and concise terms.

Zielgruppe

Professional/practitioner

Autoren/Hrsg.

Proksch, Stephan

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Sozialwissenschaften Psychologie Psychologische Disziplinen Wirtschafts-, Arbeits- und Organisationspsychologie

Inhaltsverzeichnis

Recognising and Resolving Conflicts.- Traditional Methods of Conflict Management.- Complementary Methods of Conflict Management.- Mediation.- Mediation Techniques.- Questioning Techniques.- Conflict Prevention.- Setting up an Internal Company Conflict Management System.- Establishment of Mediation Facilities within an Enterprise: Two Case Studies.- Check Lists, Mediation Agreement, Codes of Conduct.

Über Autor(innen)

Stephan Proksch works as a Mediator and Consultant in Austria and Europe. He is a partner at Trialogis Company and Head of Mediation Training at the Chamber of Commerce in Austria. He teaches at the Universities of Vienna and Graz.