PP FR OFFICE PROFESSIONALS

Erscheinungsjahr 2011
ISBN: 978-0-07-176674-6
Verlag: McGraw-Hill

Buch, Englisch, 208 Seiten, Format (B × H): 127 mm x 203 mm, Gewicht: 231 g

THE RIGHT PHRASE FOR EVERY SITUATION. EVERY TIMEAs an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization.Perfect Phrases for Office Professionals has hundreds of ready-to-use phrases for any situation you’re likely to face. From defining your role in the office to promoting interdepartmental communication to getting the credit you deserve, this handy, quick-reference guide provides the most effective language to: - Establish a quality relationship with your manager - Clarify and manage assignments - Get results without formal authority - Handle customer complaints like a pro

Autoren/Hrsg.

Runion

Runion, Meryl

Fenner, Susan

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Office Management, Büroorganisation

Inhaltsverzeichnis

Best Foot ForwardConversations about CommunicationEstablish and Implement ProceduresClarify Job ExpectationsClarify and Manage AssignmentsCareer ManagementMultiple ManagersManaging ManagersCreate Positive CultureProfessionalism and Empowerment Speak on a Manager's Behalf

Über Autor(innen)

Runion, Meryl
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Meryl Runion, CSP, is the founder of SpeakStrong, Inc. Susan Fenner, Ph.D., is the manager of Education and Events at the International Association of Administrative Professionals (IAAP).