Buch, Englisch, 317 Seiten, Hardback, Format (B × H): 152 mm x 229 mm
Buch, Englisch, 317 Seiten, Hardback, Format (B × H): 152 mm x 229 mm
ISBN: 978-1-77469-118-2
Verlag: Society Publishing
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
- Chapter 1 Service Excellence and Quality: An Overview
- Chapter 2 Service Design: Creating Best-in-Class Customer Experiences
- Chapter 3 Customer Service in the Hospitality and Tourism
- Chapter 4 Service Innovation and Service Quality Orientation as a Business Strategic Tool in the Tourism and Hospitality Sector
- Chapter 5 Creating Excellent Guest Experiences: Servicescape and Processes
- Chapter 6 Managing Customer Expectations
- Chapter 7 Managing Customer Relations for Service Excellence
- Chapter 8 Human Resource Management in a Hospitality Environment