Shore Forces of Change

New Strategies for the Evolving Health Care Marketplace
1. Auflage 2012
ISBN: 978-1-118-23700-7
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 288 Seiten, E-Book

Reihe: Jossey-Bass Public Health / Health Services Text

American health care has made great strides in the pasthundred years. Life expectancy has increased dramatically andadvances in medicine and treatments have eradicated manylife-threatening diseases. However, in today's health care arenathere is divergence between our health needs, the structure of ourhealth care system, and how health care is delivered andfunded.
In Forces of Change, David A. Shore has collected theleading thinking from experts in the field on how our health caresystem can benefit from important lessons from other industries andeffect transformational change that truly serves all stakeholderswell.
Contributors include Max Caldwell of Towers Watson; Michael J.Dowling of North Shore-Long Island Jewish Medical HealthSystem; John P. Glaser of Siemens Healthcare; Ashish K. Jha of theHarvard School of Public Health; Eric D. Kupferberg of NortheasternUniversity; Lucian Leape of the Harvard School of Public Health;Jeff Margolis of the TriZetto Group, Inc.; and David Shoultz ofPhilips Electronics.

Autoren/Hrsg.

Shore, David A.

Inhaltsverzeichnis

Editor's Preface vii
David A. Shore, Harvard School of Public Health
Acknowledgments xiii
The Editor xv
The Contributors xvii
Part One: Can We Get Better? 1
1 Framing the Forces of Change 3
David A. Shore
2 The Market Dynamics of Health Care 21
Eric D. Kupferberg, Northeastern University, Harvard School ofPublic Health
3 Transformational Leadership: The Key to Success 35
Michael J. Dowling, North Shore-LIJ Health System, HarvardSchool of Public Health
Part Two: The Elements of Change 49
4 Employee Engagement and the Transformation of the Health CareIndustry 51
Max Caldwell, Towers Watson
5 Patient Safety in the Era of Health Care Reform 67
Lucian Leape, Harvard School of Public Health
6 Health Care Reform and Technological Innovation 85
David Shoultz, Philips Electronics
7 Health Care IT: A Critical Enabler for Health CareTransformation 101
John P. Glaser, Siemens Healthcare
8 Health Care IT: A Reality Check 115
Ashish K. Jha, Harvard School of Public Health
9 A Systematic Solution: Integrated Health Care Management129
Jeff Margolis, The TriZetto Group
Part Three: Reshaping the Organization 147
10 Stakeholder Interactions: Can We Transform Bad Behavior?149
Eric D. Kupferberg
11 The Trust Prescription: How Health Care Organizations Can Winthe Confidence and Compliance of Their Key Stakeholders 169
David A. Shore
12 A Winning Brand: Leveraging the Power of Intangible Assets191
David A. Shore
13 Implementing Health Care Change through Projects 211
David A. Shore
Endnotes 229
Index 253

Über Autor(innen)

David A. Shore, PhD, is the founder and director of theHarvard School of Public Health's Forces of Change Program, TrustInitiative, and Project Management in Health Care programs.