Total Quality Management Text with cases

1. Auflage 2002
ISBN: 978-0-7506-8925-0
Verlag: Taylor & Francis Ltd

Buch, Englisch, 352 Seiten, Format (B × H): 188 mm x 245 mm, Gewicht: 650 g

First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.

Zielgruppe

Both the text and acse material is suitable for practising managers, undergraduate and postgraduate students, and all teachers of business. <br>

Autoren/Hrsg.

Sohal, Amrik

Oakland, John S

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle

Inhaltsverzeichnis

Part one: The foundations - a model for TQM; Understanding quality; Commitment and leadership; Design for quality; Part two: TQM - the role of the quality system; System design and contents; Quality management system audit/review and self-assessment; Part three: TQM - the tools and improvement cycle; Measurement of quality; Tools and techniques for quality improvement; Some additional techniques for process design and improvement; Part four: TQM - the organizational, communication and teamwork requirements; Organization for quality; Culture change through teamwork for quality; Part five: TQM - the implementation; Communications and training for quality; Implementation of TQM and management of change; Case studies

Über Autor(innen)

Amrik Sohal, John S. Oakland