The Hamster Revolution: How to Manage Your Email Before It Manages You

How to Manage Your Email Before it Manages You
Erscheinungsjahr 2007
ISBN: 978-1-57675-437-5
Verlag: Berrett-Koehler Publishers

Buch, Englisch, 128 Seiten, Format (B × H): 59 mm x 87 mm

Written in parable form, the work relates the story of Harold, an HR Director, who has fallen victim to thedreaded clutches of info-glut and finds himself paralyzed and unable to move forward because of the delugeof electronic data and e-mail he must fight daily. In a Kafka-esque twist, after such repetitive but fruitlessexertion, he actually turns into a hamster running on a hamster wheel, though he’s too busy to even notice.Harold meets the info-coach who recognizes his ailment and teaches him a few effective lessons aboutmanaging e-mail – key to which is developing higher quality while getting rid of unwanted excess. The infocoachintroduces the COTA system to Harold, which shows him an innovative way of storing all e-mail andelectronic media into four main categories:1. Clients2. Output3. Teams4. AdministrativeUsing this system Harold is able to control his e-mail communications and documents again, and turns backfrom a hamster into a human being.There is also the story of the groundbreaking Capital One study based on feedback and input from 2,000Capital One employees who attended a workshop by the authors. A 60-day post-training survey found e-mailquality to have improved by 52% while e-mail volume decreased by 21%. Capital One estimates that theparticipants saved an astounding 13 days per year because of this.All in all, the book provides a large amount of fun, but poignant information that can be used to reorganizeemail procedure into an efficient, and effective endeavor.

Autoren/Hrsg.

Song, Mike

Halsey, Vicki

Burress, Tim

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Unternehmenskommunikation
• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung Internet, E-Mail, VoIP
• Sozialwissenschaften Medien- und Kommunikationswissenschaften Kommunikationswissenschaften Digitale Medien, Internet, Telekommunikation
• Wirtschaftswissenschaften Betriebswirtschaft Management

Inhaltsverzeichnis

Chapter 1: Confessions of an info-hamsterChapter 2: The hamster planChapter 3: Strategy 1 - Reduce e-mail overloadChapter 4: A tale of two e-mailsChapter 5: Strategy 2 – Improve e-mail qualityChapter 6: E-mail info-coachingChapter 7: Harold Turns the tideChapter 8: Strategy 3 – Improve information storage and retrieval efficiency by 100%Chapter 9: Why does COTA work so well?Chapter 10: Wrap it up…I’ll take it!