Buch, Englisch, 284 Seiten, Format (B × H): 186 mm x 262 mm, Gewicht: 835 g
Team Guide to Tools and Techniques
Buch, Englisch, 284 Seiten, Format (B × H): 186 mm x 262 mm, Gewicht: 835 g
ISBN: 978-1-884015-59-5
Verlag: Taylor & Francis
This valuable new book provides quality improvement teams, and their leaders, with a comprehensive set of tools and techniques to solve problems and improve processes in their organizations. The book offers experienced teams instruction on more advanced, less frequently used tools as well as provides detailed guidelines on the basic tools for newly formed teams.
The seven quality tools, seven management tools, and an additional 20 tools and techniques have also been incorporated into this title. Both the service and manufacturing industries and environments will find the applications useful. Each tool and technique includes sections that describe the tool, key points in using it, typical applications, an example, and steps in using the tool.
Zielgruppe
Professional and Professional Practice & Development
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Chapter One: Introduction Quality and Its Prerequisites About This Book What This Book Is Not Caution on Toolbox TQMChapter Two: Work as a Process Work: A Series of Activities Functional versus Process Orientation Barriers to Change: Structural Factors Process Classifications Process Identification and Selection Process Identification for Work UnitsChapter Three: Measures of Effectiveness The Effectiveness Equation Measuring Customer Satisfaction and Loyalty Family of Measures Data Types Data Validity, Reliability, and BiasChapter Four: Quality Improvement Model The Eight-Step Model Step 1: Select Improvement Opportunity Step 2: Analyze Current Situation Step 3: Identify Root Causes Step 4: Select and Plan Solution Step 5: Implement Pilot Solution Step 6: Monitor Results and Evaluate Solution Step 7 Standardize Step 8: Recycle Quality Improvement Tools and Techniques MatrixChapter Five: Idea Generation Brainstorming Brainwriting Crawford Slip MethodChapter Six: Consensus Affinity Diagram Balance Sheet Criteria Rating Form Is/Is Not Stratification List Reduction Paired Comparisons Weighted VotingChapter Seven: Process Definition Flowcharts Process Analysis Worksheet Tree DiagramChapter Eight: Collecting Data Check Sheets Focus Groups Sampling SurveysChapter Nine: Analyzing Cause and Effect Cause-and-Effect Diagram Five Whys Interrelationship DigraphChapter Ten: Analyzing and Displaying Data Charts (Bar, Pie, Run, and Spider) Force Field Analysis Histogram Matrix Diagram Pareto Chart Prioritization Matrix Scatter Diagram Statistical Process Control: Control Charts Statistical Process Control: Process CapabilityChapter Eleven: Planning Tools Activity Network Diagrams Gantt Chart Process Decision Program
