Positive Approaches to Conflict at Work

1. Auflage 2025
ISBN: 978-1-041-09485-2
Verlag: Taylor & Francis Ltd

Buch, Englisch, 182 Seiten, Format (B × H): 156 mm x 234 mm

Reihe: Business in Mind

How can we sensitively manage different types of conflict to create a more harmonious and efficient workplace?

Workplace conflict can arise when people with different backgrounds or values disagree on approaches, interests and ideas. This can result in inefficient collaboration and may even impact workers’ mental health. This book covers a range of scenarios around how conflict at work can manifest and discusses approaches to managing these in the right way to improve motivation, productivity and the overall well-being of employees. It explores contemporary research, theory and models, and includes exercises for critical reflection to aid understanding.  In so doing, it encourages leaders to take responsibility for addressing different types of conflict and how to do so with sensitivity. It also signals when other approaches, such as coaching, mentoring and mediation may be necessary and, when appropriate, signposts to internal formal processes such as disciplinary and grievance procedures.

This accessible and practical book assists business owners, managers and leaders in effectively navigating conflict management within the work environment.

Zielgruppe

Postgraduate and Professional Practice & Development

Autoren/Hrsg.

Tan, Suzanna

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensorganisation, Corporate Responsibility Unternehmenskultur, Corporate Governance
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Betriebswirtschaft Organisationstheorie, Organisationssoziologie, Organisationspsychologie
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Management: Führung & Motivation

Inhaltsverzeichnis

Part 1, 1 Conflict is normal, 2 Useful tools, Part 2, 3 You and yourself, 4 You and another, 5 You and others, 6 Organisational conflict, Part 3, 7 How coaching can help, 8 How mentors and sponsors can help, 9 How mediation can help, 10 When more formal processes are required, Summary

Über Autor(innen)

Suzanna Tan is an accredited executive coach with over 15 years of in-house and freelance private and public sector work developing leaders through coaching and training.  She also has 25 years’ experience in the finance sector working across virtual teams, in a matrix environment, and in various business unit functions.