Thiadens Manage IT!

Organizing IT demand and IT supply
1. Auflage 2007
ISBN: 978-1-4020-3710-8
Verlag: Springer Netherlands
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 618 Seiten, eBook

In the network economy almost every organization depends on perfect IT facilities. Every organization is forced to reflect on its IT demand. Realizing the organization of supply and demand is the subject of this book. The book consists of five parts. In the first part, IT management tasks and the objects involved are discussed. The execution of these tasks has to meet with functional and performance demands. These requirements are more easily met when an organization has a transparent IT architecture at its disposal.

The second part outlines traditional IT management. The starting point is a process-oriented functioning of the IT organization. This goes for both the IT demand organization as well as the IT supply organization. In this part, methods like BISML, ASL, ITIL, MOF, MSF, TMN and eTOM are discussed. The third part deals with controlling IT. The aim of this control is diverse. Control is different when striving for efficiency and complying with accountant?s requirements, compared to the control as used when IT is a means to comply with customer?s and/or chain partners? wishes. In the latter case, innovation of IT processes is an issue. Part four tackles aspects of IT management. Amongst other things, the financial, personnel, purchasing, legal and security aspect in IT are discussed. Besides this, attention is paid to entering service agreements and achieving standardization. The book ends with a look into the future. The effects of striving for "utility computing" and better control of IT by means of "IT portfolio management" are explained. The book is supported by the website www.ict-management.com. On this site every chapter can be found in the form of a presentation. Lecturers using the book have access to suggestions with solutions for all of the 17 smaller and 8 larger cases, as included in this book.

Zielgruppe

Computer Science, general, Computer Systems Organization and Communication Networks, Computer System Implementation, Management of Computing and Information Systems, Technology Management, Business Information Systems

Autoren/Hrsg.

Thiadens, Theo

Fachgebiete

• Mathematik | Informatik EDV | Informatik Business Application Unternehmenssoftware SAP
• Mathematik | Informatik EDV | Informatik Technische Informatik Systemverwaltung & Management
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Wirtschaftswissenschaften Betriebswirtschaft Management Forschung & Entwicklung (F&E), Innovation
• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein

Inhaltsverzeichnis

IT management: The basis.- The basis of the field.- Supplying IT products and services within an architecture.- Traditional IT management: organizing demand and supply.- Task focussed and simultaneous process-focussed supply of facilities.- The demand-side: functional management (using the method BiSL).- The supply-side: application management (using the method ASL).- The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM).- Organizing IT Tasks and Processes.- Controlling IT facilities.- Controlling IT facilities (IT governance).- House in order: evaluating and improving.- Innovation from the customer and the chain perspective.- Aspects of IT management.- The financial aspects.- The personnel aspects.- Procurement of IT products and services (using the method ISPL).- Controlling contracts using service level agreements.- Securing IT facilities (according to amongst others ISO 17799).- Standardization of content, process and product.- IT management tomorrow.- IT management en route to 2027 (a.o. ITIM).