Buch, Englisch, 293 Seiten, Previously published in hardcover, Format (B × H): 155 mm x 235 mm, Gewicht: 476 g
A Practical Guide
Buch, Englisch, 293 Seiten, Previously published in hardcover, Format (B × H): 155 mm x 235 mm, Gewicht: 476 g
ISBN: 978-1-4899-9330-4
Verlag: Springer US
Process Assessment and Improvement: A Practical Guide, 2nd ed. provides a powerful and practical approach to improving organizations through process assessment, combined with people factors such as organizational culture and team-based improvement. Originally published in 2004 as the first practical guide to the emerging ISO/IEC 15504 standard, this second edition presents an updated version of process assessments and includes new risk methods.
The book covers three major business reasons for process assessment: setting Target Profiles, Process Capability Determination, and Process Improvement. Also provided are figures on the costs of poor quality and the benefits of improvement for organizations involved in software and IT. The comprehensive improvement programs and agile improvement methodologies presented in the book are grounded in successful practices employed in world class organizations. Useful examples, templates and tools are included.
Zielgruppe
Professional/practitioner
Autoren/Hrsg.
Fachgebiete
- Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
- Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
- Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)
- Mathematik | Informatik EDV | Informatik Programmierung | Softwareentwicklung Software Engineering
Weitere Infos & Material
Organizational Success and People.- Process.- Product.- User View.- the purpose of process assessment.- User View.- Defining Target Capability Profiles.- User View.- Process Capability Determination User View.- Process Improvement.- Standards View.- Performing Assessments Application View.- Rating Processes up to Capability.- Level 5.- Application View.- Assessment results.- Industry Experience with ISO/IEC 15504.- Annex 1: Templates and Examples.- Annex 2: Assessment Tools.- Annex 3: Supplementary Improvement Information.
