Wallace / Fertig / Schneller Managing Change in the Public Services

1. Auflage 2009
ISBN: 978-1-4051-7273-8
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 248 Seiten, E-Book

This book explores the management of change to improve publicservice effectiveness. It breaks new ground in addressing whypublic service change is becoming increasingly complex to manage,how people cope with this new complexity, what implications arisefor improving policy and practice, and which avenues for furtherresearch and theory-building look particularly promising.
The contributors are all leading researchers from the USA,Canada and the UK. Together they provide a synthesis ofstate-of-the-art thinking on the complex change process inAnglo-American contexts, policy-making for public service reformthat generates managerial complexity, and practice in serviceorganizations to improve provision. Special reference is made toeducation and health: the largest and most complex of the publicservices. The analysis has wider relevance for other publicservices and national contexts.
Managing Change in the Public Services is essentialreading for all concerned with public service improvement - leadersand managers in service organizations, administrators, trainers,advisers and consultants who support the management of change,policy-makers and public servants, and advanced course students andacademics. The book also offers general insights for the theory andpractice of managing organizational and systemic change.

Autoren/Hrsg.

Wallace, Mike

Fertig, Michael

Schneller, Eugene

Inhaltsverzeichnis

List of Contributors.
Introduction: Managing Public Service Change or Coping with itsComplexity?: Mike Wallace (University of Bath), Michael Fertig(University of Bath) and Eugene Schneller (Arizona StateUniversity).
Part I: Exploring the Complexity of the ChangeProcess.
1. Coping with Complex and Programmatic Public Service Change:Mike Wallace (University of Bath).
2. Applying Complexity Theory to Public Service Change: CreatingChaos out of Order? Mike Wallace and Michael Fertig (University ofBath).
3. The Emergence of New Organizational Forms: Networks ofIntegrated Services in Health care: Lise Lamothe and Jean-LouisDenis (Université de Montréal).
4. An Ironic Perspective on Public Service Change: Mike Wallace(University of Bath) and Eric Hoyle (University of Bristol).
Part II: Exploring the Complexity of Policy-Making for PublicService Reform:.
5. Managing Complex Change: Bringing Meso-Politics Back in:Karen Seashore Louis (University of Minnesota).
6. The Challenges of Governance, Leadership and Accountabilityin the Public Services: Paul Thomas (University of Manitoba).
7. Inevitable Tensions in Managing Large-Scale Public ServiceReform: Ben Levin (Ontario Ministry of Education).
Part III: Exploring the Complexity of Facilitating PublicService Improvement:.
8. Unsystematic Responses to a Chaotic Service Environment:Shaping the Division of Labour in Patient Care: Eugene Schneller(Arizona State University) and Mike Wallace (University ofBath).
9. How is Knowledge Transferred between Organizations Involvedin Change? Jean Hartley (University of Warwick) and Lyndsay Rashman(University of Warwick).
10. Learning to Navigate the Noise of Change: Lessons fromComplex Health System Contexts: Ann Casebeer (University ofCalgary).
11. Orchestration, Coherence, and the Problem of ConflictingAccountabilities: William Firestone (Rutgers University) andDorothy Shipps (Columbia University).
12. Prospects for Understanding and Improving Complex PublicService Change: Mike Wallace (University of Bath).
Index

Über Autor(innen)

Mike Wallace is a Professor of Public Management at CardiffBusiness School, Cardiff University. He researches the managementof complex and programmatic public service change in a context ofhigh accountability and permanent reform.
Michael Fertig is a Lecturer in Education at theUniversity of Bath.
Eugene Schneller is a Professor at the School of HealthManagement and Policy, W. P. Carey School of Business, ArizonaState University.