Interpersonal Skills Training

A Handbook for Funeral Service Staffs
1. Auflage 1990
ISBN: 978-1-55959-025-9
Verlag: Routledge

Buch, Englisch, 240 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 354 g

This comprehensive handbook provides a solid foundation in helping skills related to successful funeral service practice.

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Wolfelt, Alan

Fachgebiete

• Sozialwissenschaften Pädagogik Berufliche Bildung Wirtschaftspädagogik, Berufspädagogik
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen

Inhaltsverzeichnis

Part 1 Recognizing the Role of Interpersonal Skills; Chapter 1 Why this Book?; Chapter 2 Acknowledging the Need for Interpersonal Skills in the Funeral Home; Chapter 3 Characteristics of the Helping Funeral Director; Chapter 4 Understanding the Helping Process; Part 2 Developing Interpersonal Skills; Chapter 5 Developing Essential Helping Skills for Successful Funeral Service Practice; Chapter 6 Skill One; Chapter 7 Skill Two; Chapter 8 Skill Three; Chapter 9 Skill Four; Chapter 10 Skill Five; Chapter 11 Skill Six; Chapter 12 Skill Seven; Chapter 13 Skill Eight; Chapter 14 Skill Nine; Part 3 Overcoming Barriers to Implementation; Chapter 15 Barriers to Effective Communication; Chapter 16 The Integration and Implementation of Funeral Director Helping Skills; Part 4 Grief and Mourning; Chapter 17 Understanding Grief and Mourning; Chapter 18 Uniqueness of Grief Response; Chapter 19 Overview of Normal Experience of Grief; Chapter 20 Understanding Common Patterns of Avoiding Grief; Chapter 21 Children and Grief; Part 5 Caring for the Caregiver; Chapter 22 Funeral Service and Stress; Chapter 23 A Final Word;

Über Autor(innen)

Wolfelt, Alan