Service Science, Management, and Engineering

Theory and Applications
1. Auflage 2012
ISBN: 978-0-12-397037-4
Verlag: Academic Press

Buch, Englisch, 384 Seiten, Format (B × H): 191 mm x 235 mm, Gewicht: 870 g

The Intelligent Systems Series comprises titles that present state of the art knowledge and the latest advances in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications. Service Science, Management, and Engineering presents the latest issues and development in service science. Both theory and applications issues are covered in this book, which integrates a variety of disciplines, including engineering, management, and information systems. These topics are each related to service science from various perspectives, and the book is supported throughout by applications and case studies that showcase best practice and provide insight and guidelines to assist in building successful service systems.

Presents the latest research on service science, management and engineering, from both theory and applications perspectives Includes coverage of applications in high-growth sectors, along with real-world frameworks and design techniques Applications and case studies showcase best practices and provide insights and guidelines to those building and managing service systems

Zielgruppe

Engineers (in particular automation, control, mechatronics, robotics, transportation, automotive, aerospace), electronics and electronic design engineers, and computer scientists.

Autoren/Hrsg.

Xiong, Gang

Liu, Zhong

Liu, Xiwei

Zhu, Fenghua

Shen, Dong

Fachgebiete

• Technische Wissenschaften Maschinenbau | Werkstoffkunde Maschinenbau Konstruktionslehre, Bauelemente, CAD
• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensorganisation & Entwicklungsstrategien
• Geisteswissenschaften Design Interface Design, Interaktionsdesign, Application Design
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen
• Technische Wissenschaften Technik Allgemein Konstruktionslehre und -technik
• Mathematik | Informatik EDV | Informatik Informatik Mensch-Maschine-Interaktion User Interface Design & Benutzerfreundlichkeit

Inhaltsverzeichnis

Part I Theory 1 Overview of Service Science, Management and Engineering 2 Servitization Strategy: Priorities, Capabilities, and Organizational Features 3 Supply Chain Finance: Concept and Modeling 4 Designing and Assessing Participatory Public Services for Emerging Markets 5 Recommendation Algorithms for Implicit Information Part II Applications 6 Online Strategies for Optimizing Medical Supply in Disaster Scenarios 7 Evaluating Traffic Signal Control Systems Based on Artificial Transportation Systems 8 An Approach to Optimize Police Patrol Activities Based on the Spatial Pattern of Crime Hotspots 9 Chemical Emergency Management Research based on ACP Approach 10 Bus Arrival Prediction and Trip Planning for Better User Experience and Services 11 Mass Customization Manufacturing and Its Application for Mobile Phone Production 12 ACP Approach-Based Plant Human-Machine Interaction Evaluation 13 Cloud of Health for Connected Patients 14 Construction of Artificial Grid Systems Based on ACP Approach 15 Influence of Electric Vehicles on After-Sales Service 16 Service Modeling Optimization and Service Composition QoS Analysis 17 Urban Traffic Management System Based on Ontology and Multiagent System