Zaraté Tools for Collaborative Decision-Making

1. Auflage 2013
ISBN: 978-1-118-57453-9
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 128 Seiten, E-Book

Decision-making has evolved recently thanks to the introductionof information and communication technologies in manyorganizations, which has led to new kinds of decision-makingprocesses, called "collaborative decision-making", atthe organizational and cognitive levels. This book looks at thedevelopment of the decision-making process in organizations.Decision-aiding and its paradigm of problem solving are defined,showing how decision-makers now need to work in a cooperative way.Definitions of cooperation and associated concepts such ascollaboration and coordination are given and a framework ofcooperative decision support systems is presented, includingintelligent DSS, cooperative knowledge-based systems, workflow,group support systems, collaborative engineering, integrating witha collaborative decision-making model in part or being part ofglobal projects. Several models and experimental studies are alsoincluded showing that these new processes have to be supported bynew types of tools, several of which are described in order tocalculate or simulate solutions or global solutions fordecision-making modification. Definitions and new trends for thesemodels are given, along with types of systems.

Contents

1. Alteration of Decision-Making Processes inOrganizations.

2. New Decision-Making Processes.

3. The Need to Cooperate.

4. Cooperative Decision-Making.

5. Activity Support Systems.

6. Cooperative Decision Support Systems: CDSSS.

About the Authors

Pascale Zaraté is Professor at Toulouse 1 CapitoleUniversity, France. She conducts her research at the IRITLaboratory and is the Editor-in-Chief of the International Journalof Decision Support Systems Technologies. She is co-chair of theEuropean Working Group on DSS and has published several studies andbooks.

Autoren/Hrsg.

Zaraté, Pascale

Inhaltsverzeichnis

LIST OF FIGURES ix
LIST OF TABLES xi
INTRODUCTION xiii
CHAPTER 1. ALTERATION OF DECISION-MAKING PROCESSES INORGANIZATIONS 1
1.1. Decisional processes 1
1.2. Introduction of ICT in organizations 5
1.3. The decision-making process revisited 7
1.4. Conclusion 9
CHAPTER 2. NEW DECISION-MAKING PROCESSES 11
2.1. Examination of the context of such decision-making 11
2.2. Context and decision-making 14
2.3. Experiment 15
2.4. Conclusion 18
CHAPTER 3. THE NEED TO COOPERATE 21
3.1. Cooperation: definitions 21
3.2. Types of cooperation 27
3.2.1. Complementary cooperation 27
3.2.2. Interdependent cooperation 28
3.2.3. Negotiated cooperation 28
CHAPTER 4. COOPERATIVE DECISION-MAKING 31
4.1. Process of collaborative decision-making 34
4.2. Model of the process of collaborative decision-making36
CHAPTER 5. ACTIVITY SUPPORT SYSTEMS 39
5.1. Interactive decision support systems 39
5.2. Business intelligence 42
5.3. Intelligent or knowledge-based DSSs 43
5.4. Cooperative knowledge-based systems 46
5.5. Group Decision Support Systems (GDSSs) 49
5.6. Facilitation of group decision-making 51
5.7. Collaborative engineering 55
5.8. Cooperative design approach 56
5.9. Cooperative systems 57
5.10. Workflow 60
5.11. Cooperative multi-agent systems 62
CHAPTER 6. COOPERATIVE DECISION SUPPORT SYSTEMS: CDSSS 65
6.1. Distributed DSSs 65
6.2. Proposal of an architecture 66
6.2.1. Interpersonal communication tool 69
6.2.2. Task management tool 69
6.2.2.1. Support for management of non-nominal situations 70
6.2.2.2. Planning support tool in the context of distancelearning 73
6.2.2.3. Conclusion 75
6.2.3. Knowledge capitalization tool 75
6.2.3.1. Knowledge capitalization: a process-oriented model76
6.2.4. Dynamic human/computer interaction tool 80
6.3. Process of group decision-making 81
6.4. Conclusion 88
GENERAL CONCLUSION 91
BIBLIOGRAPHY 95
INDEX 105