A Trauma-Informed Approach to Library Services

Erscheinungsjahr 2020
ISBN: 978-0-8389-1981-1
Verlag: American Library Association

Buch, Englisch, 192 Seiten, Paperback, Format (B × H): 152 mm x 229 mm

We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-Informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, puts these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning - the six key principles of trauma-informed care;
- characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers;
- how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests;
- delivery models that empower patrons;
- advice on balancing free speech on campus with students' need for safety;
- how proper furniture arrangement can help people suffering from PTSD feel safe;
- guidance on creating safe zones for LGBTQIA children, teens, and adults; and
- self-assessment tools to support change toward trauma-responsive library services.
Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.

Autoren/Hrsg.

Fachgebiete

• Interdisziplinäres Bibliothekswesen, Informationswissenschaften Bibliotheks- und Auskunftssdienste
• Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Arbeit/Sozialpädagogik Soziale Dienste, Soziale Organisationen

Inhaltsverzeichnis

- PrefacePart I Adverse Childhood Experiences and Trauma-Informed CareChapter 1 Trauma and Adverse Childhood Experiences
- Chapter 2 The Trauma-Informed Approach to Service
- Chapter 3 Trauma-Informed Care and Libraries
- Chapter 4 The Trauma-Informed Library EnvironmentPart II The Six Guiding Principles of Trauma-Informed ApproachesChapter 5 Safety
- Chapter 6 Trustworthiness and Transparency
- Chapter 7 Peer Support
- Chapter 8 Collaboration and Mutuality
- Chapter 9 Empowerment, Voice, and Choice
- Chapter 10 Cultural, Historical, and Gender IssuesPart III Creating a Culture of Trauma-Informed Care in LibrariesChapter 11 Assessing Organizational Readiness
- Chapter 12 The Library as Sanctuary
- Chapter 13 Becoming a Trauma-Informed Library Workforce
- Chapter 14 Planning for Trauma-Informed ServicesAppendix: Adverse Childhood Experiences Questionnaire
- References

Über Autor(innen)

Rebecca Tolleyis a professor and librarian at East Tennessee State University. She coordinates the Sherrod Library's research consultation service. She speaks and publishes on topics such as organizational culture, customer service, and cultivating empathy in library workers. She co-edited Generation X Librarian: Essays on Leadership, Technology, Pop Culture, Social Responsibility and Professional Identity (2011) and Mentoring in Librarianship: Essays on Working with Adults and Students to Further the Profession (2011). Her writing has appeared in anthologies, several library journals, and numerous reference works.