Understanding, Managing and Implementing Quality

Frameworks, Techniques and Cases
Erscheinungsjahr 2001
ISBN: 978-0-415-22271-6
Verlag: Routledge

Buch, Englisch, 254 Seiten, Format (B × H): 161 mm x 240 mm, Gewicht: 552 g

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

Autoren/Hrsg.

Antony, Jiju

Preece, David

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)

Inhaltsverzeichnis

List of figures, List of tables, List of contributors, Acknowledgements, Glossary, Introduction, PART I Developing a strategic orientation for Quality Management, PART II Quality improvement tools and techniques for the twenty-first century, PART III Case studies in Quality Management, Index

Über Autor(innen)

Jiju Antony, David Preece