E-Book, Englisch, 254 Seiten
Antony / Preece Understanding, Managing and Implementing Quality
Erscheinungsjahr 2002
ISBN: 978-1-134-59615-7
Verlag: CRC Press
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
Frameworks, Techniques and Cases
E-Book, Englisch, 254 Seiten
ISBN: 978-1-134-59615-7
Verlag: CRC Press
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.