Bots / Sol / Traunmüller Decision Support in Public Administration

Proceedings of the IFIP TC8/WG8.3 Working Conference on Decision Support in Public Administration, Noordwijkerhout, The Netherlands, 13-14 May, 1993
1. Auflage 2013
ISBN: 978-1-4832-9343-1
Verlag: Elsevier Science & Techn.
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, Band Volume 26, 216 Seiten, Web PDF

Reihe: IFIP Transactions A: Computer Science and Technology

The vast flow of information to be considered by policy and decision makers in national and local governments is continuing to expand during the 1990s, whilst budgets for staff to process the information are being tightened. This publication provides a forum for the examination of the problem. It aims to focus the efforts of researchers and practitioners more effectively in applying information technology to increase the performance of decision makers in public administration despite the limited resources. Topics explored include the following: design considerations and approaches for, and practical experiences with, communication and information processing infrastructure and applications at the workplace level; the design and implementation of support systems for individual or group decision making in governmental and municipal settings; modelling and model management techniques, based on case reports of successful and unsuccessful modelling efforts; concepts, approaches and models for re-designing tasks and processes in public administration; issues and challenges in integrating the information systems of several governmental bodies. The book is divided into two parts for the discussion of these themes - the first section deals primarily with theoretical and conceptual issues; the second part contains papers with a stronger emphasis on systems, their functionality and experiences in their development and application. The authors' affiliations (17 organizations from 8 different countries) indicates the international nature of the contributions. The ideas put forward in their papers show that research into supporting decision making in public administration is well on its way but that the research area is vast, with yet many hills to scale.

Autoren/Hrsg.

Bots, P. W. G.

Sol, H. G.

Traunmüller, Roland

Inhaltsverzeichnis

1;Front Cover;1
2;Decision Support in Public Administration;4
3;Copyright Page;5
4;Table of Contents;10
5;DECISION SUPPORT IN PUBLIC ADMINISTRATION;6
6;PART I: THEORY AND CONCEPTS;12
6.1;Chapter 1. Information Transfer for Decision Support in Distributed Administrative Systems;14
6.1.1;Abstract;14
6.1.2;1. Introduction;14
6.1.3;2. A specification framework;16
6.1.4;3. A case study;17
6.1.5;4. The case study and SF;20
6.1.6;5. Conclusions;22
6.1.7;References;23
6.1.8;Appendix: Examples of SF constructs;25
6.2;Chapter 2. How to manage complexity in inter-organizational information systems (IOIS) - some preliminary conclusions;28
6.2.1;Summary;28
6.2.2;1. Introduction;28
6.2.3;2. Auditing information systems;29
6.2.4;3. IOIS audits - examples and conclusions;29
6.2.5;4. Complexity in IOIS, some theoretical comments;31
6.2.6;5. Some empirical remarks on complexity in IOIS.;33
6.2.7;6. How to manage complexity in IOIS - some preliminary ideas;36
6.2.8;References;38
6.3;Chapter 3. Problem-setting support;40
6.3.1;Abstract;40
6.3.2;1. INTRODUCTION: THE NEED FOR SETTING PROBLEMS;41
6.3.3;2. SETTING AND RE-SETTING PROBLEMS;43
6.3.4;3. SUPPORTING PROBLEM-SETTING;51
6.3.5;4. SUMMARY AND CONCLUSION;51
6.3.6;5. REFERENCES;52
6.4;Chapter 4. The Role of Decision Support in Individual Performance Review;54
6.4.1;Abstract;54
6.4.2;1. Introduction;55
6.4.3;2. The Individual Performance Review Process;55
6.4.4;3. IPR Aided by a DSS;58
6.4.5;4. Use of IPR for monitoring and control;63
6.4.6;5 Summary;64
6.4.7;References;65
6.5;Chapter 5. Decision Support Systems within the NHS: An Investigation into the Application of Case Mix Management Systems in the UK National Health Service;68
6.5.1;Abstract;68
6.5.2;1. Introduction;68
6.5.3;2. The Concept of Case Mix;70
6.5.4;3. The Use Of Decision Support Systems to Monitor and Control the Case Mix;71
6.5.5;4. The Socio-Technical Systems Approach;71
6.5.6;5. Clinical Aspects;73
6.5.7;6. Managerial Aspects;76
6.5.8;7. The Evidence;77
6.5.9;8. Conclusion;78
6.5.10;9. REFERENCES;79
6.6;Chapter 6. Applications of Decision Support: The State of Minnesota Experience;80
6.6.1;Abstract;80
6.6.2;1. INTRODUCTION;80
6.6.3;2. THE STATE OF MINNESOTA AND ITS GOVERNANCE;80
6.6.4;3. DSS AND GDSS APPLICATIONS;81
6.6.5;4. BENEFITS;91
6.6.6;5. CONCLUSION;92
6.6.7;6. REFERENCES;92
7;PART II: SYSTEMS DESIGN AND IMPLEMENTATION;94
7.1;Chapter 1. Decision Support for Financial Management in Local Government;96
7.1.1;Abstract;96
7.1.2;1. Introduction;96
7.1.3;2. Description of the application;97
7.1.4;3. Use of the application by the financial manager;103
7.1.5;4. Use of the system by outside financial analysts.;107
7.1.6;5. Future research directions;107
7.1.7;6. Acknowledgments;108
7.1.8;Bibliography;108
7.2;Chapter 2. BAUX - A KB DSS for municipalities supporting legal decisions on building permits;110
7.2.1;Abstract;110
7.2.2;1. The problem situation: (statute) administrative law and the duties of civil servants;110
7.2.3;2. Practical needs and theoretical issues;111
7.2.4;3. The project: team, tools, and methods;113
7.2.5;4. An example session;115
7.3;Chapter 3. Work-Time Measurement System (WTMS): The Front-End Tool for Redesigning the Work Process;122
7.3.1;Abstract;122
7.3.2;1. INTRODUCTION;123
7.3.3;2. THE WTMS DEVELOPMENT DECISION;124
7.3.4;3. IMPLEMENTING THE DECISION;125
7.3.5;4. METHODOLOGY;127
7.3.6;5. APPLICATIONS OF THE RESULTS;127
7.3.7;6. LESSONS LEARNED;128
7.3.8;7. CONCLUSION;129
7.3.9;8. REFERENCES;129
7.3.10;Acknowledgments;130
7.3.11;Disclaimer;130
7.4;Chapter 4. Toward the implementation and use of 'electronic' files in public administration;132
7.4.1;Abstract;132
7.4.2;1. INTRODUCTION;132
7.4.3;2. ANALYSIS AND DEFINITION OF THE 'OBJECT OF DISCOURSE';134
7.4.4;3. IMPLEMENTATION OF PC-BASED SOLUTIONS;135
7.4.5;4. EVALUATION OF THE RESULTS AND EXPERIENCES;137
7.4.6;5. FUTURE DEVELOPMENT;138
7.4.7;6. CONCLUSIONS;141
7.4.8;7. REFERENCES;142
7.5;Chapter 5. Decision Support System in an administrative context : The case of the reinsertion of Long-Term Unemployed in France;144
7.5.1;Abstract;144
7.5.2;1. INTRODUCTION;144
7.5.3;2. PROBLEM STATEMENT;145
7.5.4;3. THE MAIN FUNCTIONALITIES AND THE ARCHITECTURE OF MUPALU;148
7.5.5;4. INTEGRATION AND IMPLEMENTATION OF MUPALU;154
7.5.6;5. CONCLUSION AND PERSPECTIVES;156
7.5.7;REFERENCES;157
7.6;Chapter 6. A GDSS methodology for personnel planning in rheumatology;160
7.6.1;Abstract;160
7.6.2;1. INTRODUCTION;160
7.6.3;2. OVERALL OBJECTIVES AND APPROACH: CHOOSING THE GDSS METHODOLOGY;162
7.6.4;3. THE GDSS APPROACH IN THE RHEUMATOLOGY MANPOWER PLANNING CASE;165
7.6.5;4. CONCLUSIONS AND FURTHER RESEARCH;168
7.6.6;5. REFERENCES;168
7.7;Chapter 7. The MacPolicy Project: Developing a Group Decision Support System based on the Delphi Method.;170
7.7.1;Abstract;170
7.7.2;1. INTRODUCTION;170
7.7.3;2. THE DELPHI METHOD AS A STARTBVG POINT;172
7.7.4;3. INTO THE COMPUTER NETWORK;173
7.7.5;4. A MACPOLICY SESSION IN A NUTSHELL;175
7.7.6;5. POSSIBLE EFFECTS OF THE COMPUTERIZED DELPHI METHOD ON MEETINGS;177
7.7.7;6. ACTUAL EXPERIENCES WITH MACPOLICY;178
7.7.8;7. FROM G.D.S.S. TO C.S.C.W;178
7.7.9;8. TECHNOLOGICAL REQUIREMENTS;179
7.7.10;REFERENCES;181
7.8;Chapter 8. Participatory Information Systems;182
7.8.1;Abstract;182
7.8.2;1. The setting – new preconditions for IS;182
7.8.3;2. Participatory information systems;194
7.8.4;3. The Feedback Learning Strategy - redesign based on use;198
7.8.5;4. "LiveBetter" – Some tools for participation;203
7.8.6;An example – From peripheral to central data;207
7.8.7;Conclusions;209
7.8.8;References;209