Buch, Englisch, 480 Seiten, Format (B × H): 156 mm x 234 mm
An introduction
Buch, Englisch, 480 Seiten, Format (B × H): 156 mm x 234 mm
ISBN: 978-1-78330-233-8
Verlag: Taylor & Francis
Designed to complement every
introductory library reference course, this is the perfect text for students
and librarians looking to expand their personal reference knowledge, teaching
failsafe methods for identifying important materials by matching specific types
of questions to the best available sources, regardless of format. Guided by a
national advisory board of educators and practitioners, this thoroughly updated
text expertly keeps up with new technologies and practices while remaining
grounded in the basics of reference work. Chapters on fundamental concepts,
major reference sources, and special topics provide a solid foundation; the
text also offers fresh insight on core issues, including:
- ethics, readers? advisory, information literacy, and other key aspects of reference librarianship;
- selecting and evaluating reference materials, with strategies for keeping up to date;
- assessing and improving reference services;
- guidance on conducting reference interviews with a range of different library users, including children and young adults;
- a new discussion of reference as programming;
- important special reference topics such as Google search, 24/7 reference, and virtual reference; and
- delivering reference services across multiple platforms.
As librarians experience a
changing climate for all information services professionals, in this book
Cassell and Hiremath provide the tools needed to manage the ebb and flow of
changing reference services in today?s libraries.
Zielgruppe
Professional Practice & Development
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
PART 1: FUNDAMENTAL CONCEPTS
1. Introduction to Reference and Information Services
- Ethics
- Kinds of information service
- Selecting and evaluating print and electronic resources
- Creating and finding tools and websites
- Promotion and marketing
- Evaluating staff and services
- The changing nature of reference
- Recommendations for further reading
- Bibliography and works cited
2. Determining the Question: In-Person, Telephone, and Virtual Reference Interviews
- Why do the reference review?
- What we know about the reference interview
- Conducting the reference interview
- Problematic strategies in the reference interview
- The telephone interview
- Answering questions virtually
- RUSA guidelines - an integrated approach
- Cultural differences
- Improving our skills
- A look ahead
- Recommendations for further reading
- Bibliography and works cited
3. Finding the Answer: Basic Search Techniques
- Tools of the answering trade
- Types of answers
- Common pitfalls in reference answering
- Raison d'etre: finding the answers
- Recommendations for further reading
- Bibliography and works cited
PART 2: INTRODUCTION TO MAJOR REFERENCE SOURCES
4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks: Bibliographic Resources
- Overview
- Major bibliographic resources used in reference work
- Collection development and maintenance
- Further consideration
- Recommended resources discussed in this chapter
- Recommendations for further reading
- Bibliography and works cited
5. Answering Questions about Anything and Everything: Encyclopedias
- Overview
- Major encyclopaedic resources used in reference work
- Collection development and maintenance
- Further consideration
- Recommended resources discussed in this chapter
- Recommendations for further reading
- Bibliography and works cited
6. Answering Questions That Require Handy Facts: Ready Reference Sources
- Overview
- Major ready reference resources used in reference work
- Collection development and maintenance
- Further consideration
- Recommended resources discussed in this chapter
- Recommendations for further reading
- Bibliography and works cited
7. Answering Questions about Words: Dictionaries, Concordances, and Manuals
- Overview
- Major dictionaries used in reference work
- Collection development and maintenance
- Further consideration
- Final thoughts
- Recommended resources discussed in this chapter
- Recommendations for further reading
- Bibliography and works cited
8. Answering Questions about Events and Issues, Past and Present: Databases (and Indexes)
- Overview
- Major databases used in reference work
- Collection development and maintenance
- Further consideration
- Final thoughts
- Recommended resources discussed in this chapter
- Recommendations for further reading
- Bibliography and works cited
9. Answering Questions about Health, Law, and Business: Special Guidelines and Sources
- Overview
- Major health resources used in reference work
- Major legal resources used in reference work
- Major business resources used in reference work
- Collection development and maintenance
- Further consideration
- Recommended resources discussed in this chapter
- Recommendations for further reading
- Bibliography and works cited
10. Answering Questions about Geography, Countries, and Travel: Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides
- Overview
- Major geographic information resources resources used in reference work
- Collection development and maintenance
- Further consideration
- Recommended resources discussed in this chapter
- Recommendations for further reading
- Bibliography and works cited
11. Answering Questions about the Lives of People: Biographical Information Sources
- Overview
- Major biographical resources resources used in reference work
- Collection development and maintenance
- Further consideration
- Recommended resources discussed in this chapter
- Recommendations for further reading
- Bibliography and works cited
12. Answering Questions about Government and Related Issues: Government Information Sources
- Overview
- Major government publication resources resources used in reference work
- Collection development and maintenance
- Further consideration
- Recommended resources discussed in this chapter
- Recommendations for further reading
- Bibliography and works cited
PART 3: SPECIAL TOPICS IN REFERENCE AND INFORMATION WORK
13. When and How to Use the Internet as a Reference Tool
- The facts
- The puzzle
- The solution
- Nature of internet reference
- Recommendations for further reading
- Bibliography and works cited
14. Readers' Advisory Services - Cindy Orr
- Introduction
- History of Reader's Advisory Service
- Current status and importance of RA
- Nuts and bolts - the Readers' Advisory interview
- Common mistakes and best practices
- Key works and tolls for Readers' Advisory
- Indirect RA
- Keeping current
- Conclusion
- Recommendations for further reading
- Bibliography and works cited
15. Reference Sources and Services for Children and Young Adults - Meghan Harper
- Introduction
- History and overview of reference services for youth in America
- Types of reference service transactions for youth in libraries
- Communication in reference service
- Digital reference service
- Evaluating reference services to youth
- Managing reference services for youth
- The future of reference services for youth
- Recommended core reference collection resources
- Bibliography and works cited
16. Information Literacy in the Reference Department
- Standards for information literacy
- Approaches to information literacy
- Information literacy by type of library
- Social and ethical uses of information
- One-on-one instruction
- Information literacy in a classroom setting
- Impact of new technology on the teaching of information literacy
- Assessment and evaluation of information literacy
- Information-seeking behaviour
- Further consideration
- Recommendations for further reading
- Bibliography and works cited
PART 4: DEVELOPING AND MANAGING REFERENCE COLLECTIONS AND SERVICES
17. Selecting and Evaluating Reference Materials
- Identifying, selecting and evaluating new reference materials
- Management of the reference budget
- Ongoing assessment of reference collection
- Weeding the reference collection
- Writing a reference collection development policy
- Promoting and marketing reference materials to library users
- Recommendations for further reading
- Bibliography and works cited
18. Ethics in Reference - Angela Ecklund
- Our professional codes of ethics
- Service ethics (aka doing a good job0
- Equitable access to information
- Confidentiality
- Conflicts of interest
- Copyright and intellectual property rights
- Intellectual freedom and human rights
- Bibliography and works cited
19. Managing Reference Departments
- Of car designs and learning styles
- Organizing reference departments
- Organizing staff
- Managing service delivery
- New roles
- Further consideration
- Recommendations for further reading
- Bibliography and works cited
20. Assessing and Improving Reference Services
- Why assess
- What to assess
- How to assess
- Acting on assessments
- Ongoing assessments: an imperative
- Recommendations for further reading
- Bibliography and works cited
21. Reference 2.0
- Changing vocabulary attests to changing times
- What is the 2.0 Universe?
- Cooperative content creation
- Social networking
- Customization
- Seamlessness
- Concluding remarks: The Tree of 2.0 Knowledge
- Recommendations for further reading
- Bibliography and works cited
22. The Future of Information Service
- New ways of doing business - Reference 2.0
- Providing new materials and formats
- Providing new service models
- What will librarians do? Competencies needed
- Planning the future
- What will the future of reference look like?
- Does reference have a future
- Recommendations for further reading
- Bibliography and works cited
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