Cops, Teachers, Counselors

Stories from the Front Lines of Public Service
2. Auflage, New and expanded Auflage 2022
ISBN: 978-0-472-05524-1
Verlag: University of Michigan Press

Buch, Englisch, 280 Seiten, Paperback, Format (B × H): 152 mm x 229 mm

Since the 1980s, street-level bureaucracy research and theory has deeply shaped scholarship and practice in the US and globally and in a wide-range of disciplines: public administration, political science, law and society, social work, education, criminal justice, to name just the most prominent. The 2003 edition of Cops, Teachers, Counselors has become one of the more visible books in this field of research. It was based on NSF-supported field research in two US states and five different agencies. This research employed an innovative story collection and analysis approach that examined how frontline workers understand and interpret fairness in the delivery of government services. The 2003 book gave voice to these police officers, teachers, and social workers. It also provided an initial theoretical framing that began to move scholarly attention away from seeing frontline workers as exclusively agents of the state and more as defining their judgements in their direct interactions with various publics. This new edition wraps an expanded theoretical framing around the original chapters. Steven Maynard-Moody and Michael Musheno’s “reframing of frontline inquiry” is based on a reinterpretation of the original stories and fieldwork that was guided by scholarly conversations since the 2003 publication and by their own separate and original research on schools and policing.

Autoren/Hrsg.

Fachgebiete

• Sozialwissenschaften Soziologie | Soziale Arbeit Soziologie Allgemein
• Rechtswissenschaften Recht, Rechtswissenschaft Allgemein
• Sozialwissenschaften Politikwissenschaft Politikwissenschaft Allgemein
• Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Arbeit/Sozialpädagogik Soziale Dienste, Soziale Organisationen

Inhaltsverzeichnis

- List of Stories
- Foreword
- Acknowledgments for the First Edition
- Acknowledgments for the New Edition
- Part 1. Two Narratives of Street-Level Work
- 1. Dealing with Faces
- 2. State Agents, Citizen Agents
- 3. Story Worlds, Narratives, and Research
- 4. Physical and Emotional Spaces
- Part II. Enacting Identities in the Workplace and on the Streets
- 5. Workers Unite: Occupational Identities and Peer Relations
- 6. Organizational and Social Divisions among Street-Level Workers
- 7. Putting a Fix on People: Identity, Conduct, and Street-Level Work
- Part III. Normative Decision Making: Moralities over Legalities
- 8. Who Are the Worthy?
- 9. Responding to the Worthy
- 10. Street-Level Worker Knows Best
- 11. Getting the Bad Guys
- 12. Streetwise Workers and the Power of Storytelling
- Part IV. Reframing Frontline Inquiry
- 13. Encounters, Agency, and Pragmatism
- 14. Three Narratives: Citizen-Agent, State-Agent, Knowledge Agent
- Afterword
- Appendix A. Methodology
- Appendix B. Entry Interview
- Appendix C. Questionnaire and Exit Interview
- Appendix D. Story Cover Page
- Appendix E. Story Codes
- Notes
- References
- Index

Über Autor(innen)

Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas.Michael Musheno is Professor of Law at the University of Oregon.