Buch, Englisch, Band 23, 587 Seiten, Format (B × H): 170 mm x 240 mm, Gewicht: 1133 g
Buch, Englisch, Band 23, 587 Seiten, Format (B × H): 170 mm x 240 mm, Gewicht: 1133 g
Reihe: Handbooks of Communication Science
ISBN: 978-3-11-055228-7
Verlag: De Gruyter
General introduction
A brief history of crisis management and crisis communication: From organizational practice to academic discipline
Reframing the field: Public crisis management, political crisis management, and corporate crisis management
Section II – Between text and context
Image repair theory
Situational crisis communication theory: Influences, provenance, evolution, and prospects
Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management
Discourse of renewal: Understanding the theory’s implications for the field of crisis communication
Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication
Arenas and voices in organizational crisis communication: How far have we come?
Visual crisis communication
Section III – Organizational level
To minimize or mobilize? The trade-offs associated with the crisis communication process
Internal crisis communication: On current and future research
Whistleblowing in organizations
Employee reactions to negative media coverage
Crisis communication and organizational resilience
Section IV – Interorganizational level
Fixing the broken link: Communication strategies for supply chain crises
Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response
Crisis management consulting: An emerging field of study
Section V – Societal level
Crisis and emergency risk communication: Past, present, and future
Crisis communication in public organizations
Communicating and managing crisis in the world of politics
Crisis communication and the political scandal
Crisis communication and social media: Short history of the evolution of social media in crisis communication
Mass media and their symbiotic relationship with crisis
Section VI – Intersocietal level
Should CEOs of multinationals be spokespersons during an overseas product harm crisis?
Intercultural and multicultural approaches to crisis communication
Section VII – Critical approaches
Ethics in crisis communication
Section VIII – The future
The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.