Gretzel / Law / Fuchs Information and Communication Technologies in Tourism 2010

Proceedings of the International Conference in Lugano, Switzerland, February 10-12, 2010
2010
ISBN: 978-3-211-99407-8
Verlag: Springer Wien
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 642 Seiten, eBook

The papers in this volume address advances in mobile tourism services, online destination marketing, GPS-based tracking of tourist behaviors, decision support tools, website design and evaluation, online travel distribution, ICT adoption in tourism and hospitality businesses, virtual experiences, online information search, Web 2.0, social media marketing, and the role of ICTs in sustainable tourism development. The volume shows a high diversity in disciplinary approaches and methodologies used to explore the intersection of tourism and technology. Thus, the included papers would be of interest to readers with varying backgrounds.

Zielgruppe

Research

Autoren/Hrsg.

Gretzel, Ulrike

Law, Rob

Fuchs, Matthias

Inhaltsverzeichnis

1. Technology Use by Hotels
P. O'Connor and J. Murphy: Hotel Domain Name Adoption and Implementation - C. Scholochow, M. Fuchs, and W. Höpken: ICT Efficiency and Effectiveness in the Hotel Sector: A Three Stage DEA Approach - E. Berezina and C. Cobanoglu: Importance-Performance Analysis of In-Room Technology Amenities in Hotels 2. ICT Adoption and Use
W. M. Lim: Factor Analysis of Variables Affecting e-Marketing Adoption by UK Independent Hotels - J. Pesonen and O.-M. Palooja: Comparing Internet Commerce Adoption Between the Finnish and the European Independent Accommodation Companies - S. K. Sarkar and P. K. Sarkar: Use of Internet Applications and Tools by Health Tourism Agents in Malaysia: An Exploratory Study 3. Website Evaluation
S. Qi, R. Leung, and R. Law: Hong Kong Residents’ Perception of Travel Websites - M. Grüter, O. Blattmann, S. Von Burg, and T. Myrach: E-Success: An Instrument for Measuring Website Success - A. Inversini, L. Cantoni, and D. Bolchini: Presenting UsERA: User Experience Risk Assessment Model 4. Mobile Technology
M. Goossen, R. van Lammeren, and A. Ligtenberg: The Pro’s and Contra’s of an Interactive Location Based Service Using UMTS Transmission - S. Schneider, F. Ricci, A. Venturini, and E. Not
Usability Guidelines for WAP-based Travel Planning Tools - M. Canadi, W. Höpken, and M. Fuchs
Application of QR Codes in Online Travel Distribution - M. Jooss, R. Egger, M. Bortenschlager, E. Häusler, and W. Schwaiger : Evaluation of the Concept of Early Acceptance Tests for Touristic Mobile Applications 5. Tracking Technologies in Tourism Research, Management & Planning
A. Russo, S. Clave, and N. Shoval: Advanced Visitor Tracking Analysis in Practice: Explorations in the PortAventura Theme Park and Insights for a Future Research Agenda - N. Shoval: Monitoring and Managing Visitors Flows in Destinations Using Aggregate GPS Data - S. Van der Spek: Tracking Tourists in HistoricCity Centres 6. Online Travel Shopping
J. Shao and U. Gretzel: Looking Does Not Automatically Lead to Booking: An Analysis of Clickstreams on a Chinese Travel Agency Website - E. Bigné-Alcañiz, S. Sanz-Blas, C. Ruiz-Mafé, and J. Aldás-Manzano: Why Some Internet Users Don’t Buy Air Tickets Online - C. Buttinger, C. Feilmayr, M. Guttenbrunner, S. Parzer, B. Pröll: Extracting Room Prices from Web Tables – an Ontology-Aware Approach 7. ICTs and Destination Management Organizations
M. Sigala and D. Marinidis: DMOs, e-Democracy and Collaborative Destination Management: An Implementation Framework - L. Cantoni and N. Kalbaska: eLearning Offers by Destination Management Organizations - J. Hofbauer, B. Stangl, and K. Teichmann: Online Destination Marketing: Do Local DMOs Consider International Guidelines for Their Website Design? 8. eSatisfaction, Dissatisfaction and Complaints
B. Stangl and A. Dickinger: How Communication Modes Determine Website Satisfaction - N. Au, R. Law, and D. Buhalis: The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organizations - . Jiang, U. Gretzel, and R. Law:Do Negative Experiences Always Lead to Dissatisfaction? – Testing Attribution Theory in the Context of Online Travel Review 9. Online Reputation
T. Yang and D. Bolchini: Quantifying Brand Values Perception in Destination Websites: A Design Requirements Perspective - A. Inversini, E. Marchiori, C. Dedekind, and L. Cantoni: Applying a Conceptual Framework to Analyze Online Reputation of Tourism Destinations - R. Law: An Analysis of the Impact of Tourism Journals on Google Scholar 10. Travel Distribution
C. Ip, S. Qi, R. Leung, and R. Law: Which Overseas Destinations do Chinese Travelers Like to Visit? - M. Abou-Shouk and W. M. Lim: Egyptian Travel Agents and e-Commerce - N. Steinmetz, J. Scicluna, and M. Zaremba: Service Bundling with seekda! Dynamic Shop 11. Online Search
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