Businesses are becoming increasingly global, so they need a well-orchestrated IT management strategy to meet the increasing customer expectations and international competition. This concise yet comprehensive edition is designed to prepare students with IT strategy, planning and management with latest management frameworks, researched principles and proven best practices. Besides giving an in-depth study of managing IT as a strategic resource, the book also explains how to prepare an effective plan for implementing IT strategy. Further, it covers the complete lifecycle of IT management encompassing IT projects and program management, IT service management, planning and measuring returns from IT investment, and management of IT-led change in the organization. In addition, it deals with the topics of modern interest such as computer ethics, IPR management, and Indian cyber laws.
KEY FEATURES: - Includes three new chapters on ‘Business Model Strategies’, ‘Business Process Reengineering and ERP’, and ‘Big Data Analytics Strategy’.
- Several case studies in the Indian context to give a practical understanding of the subject for the readers.
- Review questions in the form of MCQs to help students to test their knowledge.
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Sanjiva Shankar Dubey is currently a Professor and Head of IT area at BIMTECH, Greater Noida. He has over 35 years of experience in IT Industry as Asia Pacific Executive of IT Service delivery. He has also been a Visiting Professor at FMS Delhi University, IIM Indore, IIM Lucknow, XLRI, IMT Ghaziabad and BIMTECH, Greater Noida. Also, he has been the Principal of IBM Consulting Group and Project Executive of 2.5 Billion USD Airtel IBM Outsourcing Project (Mobility). Dr. Dubey has published many books on IT and Strategy, and Innovation Management. His book Innovation with IT received the first prize amongst all management books published in 2009 by Indian Society of Training and Development (ISTD).