Managing Service Operations

Strategies, Innovations and Sustainable Technologies
1. Auflage 1998
ISBN: 978-0-7494-8458-3
Verlag: Kogan Page Ltd

Buch, Englisch, 288 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 469 g

Managing Service Operations is based on research conducted by the three authors as well as a team of contributors. Its main focus is on operations and supply chain in the service industry and the Industry 4.0 environment. It presents a balanced account of academic and practitioner perspectives. This essential guide includes chapter summaries, key learning points, boxed case studies and suggestions for further reading at the end of each chapter.

Managing Service Operations focuses on rapid transformations in service design, operations and supply chain organizational activities. It examines the new operational goals required, including lean, agile, digitized and automated activities. The book presents theory, research and practical case studies on: key management support technologies for service oriented economy; effective service network strategies, routines, and methodologies to integrate physical, information, and financial flows; innovative approaches for managing downstream operational processes. Online supporting resources include exercises and sample exam questions, PowerPoints of lesson plans.

Autoren/Hrsg.

Joshi, Dr Sudhanshu

Joshi, Sudhanshu

Wamba, Professor Samuel Fosso

Wamba, Samuel Fosso

Garza-Reyes, Jose Arturo

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen

Inhaltsverzeichnis

Chapter - 01: Introduction; Chapter - 02: Context and evolution of service networks; Chapter - 03: Skills and people management in the service networks - Linking strategic value chain to organizational culture; Chapter - 04: Energy management in service networks; Chapter - 05: Strategic human resource management and green interventions; Chapter - 06: Sustainability concerns across the service sector - Outlook and challenges; Chapter - 07: Importance of innovation in service supply chains in retail industries - Evidences from developed and developing countries; Chapter - 08: Strategic cost management among global firms - Supply chain finance adoption models, enablers and barriers in context to cyber-physical service system; Chapter - 09: Impact of service supply chain collaborations on industry 4.0 value chain creation, overall efficiency, sustainability and firm performance - Service sector experience; Chapter - 10: Greening the industry 4.0 - Sustainability goals and future directions; Chapter - 11: The impact of strategic alignment of industry 4.0 on service supply chain's performance; Chapter - 12: Industry 4.0 and service operations - Sustainability issues and future directions; Chapter - 13: Conclusion

Über Autor(innen)

Jose Arturo Garza-Reyes is a Professor of Operations Management and the Head of the Centre for Supply Chain Improvement at the College of Business, Law and Social Sciences in the University of Derby, UK.

Sudhanshu Joshi is Associate Professor and Senior Researcher in School of Management, Doon University, India. He has almost 10 years of professional experience in issues related to sustainability and development.

Samuel Fosso Wamba is Professor at the Toulouse Business School, France.