Keehley / Abercrombie Benchmarking in the Public and Nonprofit Sectors

Best Practices for Achieving Performance Breakthroughs
2. Auflage 2008
ISBN: 978-0-470-27595-5
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 256 Seiten, E-Book

The first edition of Benchmarking in the Public and NonprofitSectors offered public officials and administrators at alllevels of government a unique and practical guide to identifyingbest practices and implementing them in their organizations. Basedon the most current research, this new edition of the best-sellingguide provides an updated, solution-driven methodology forbenchmarking in both the public and nonprofit sectors. Unique inits focus solely on benchmarking, the authors take a step-by-stepapproach to two benchmarking techniques, differentiating betweenthe two and then providing a new approach to solution-drivenbenchmarking that requires less time and fewer resources.

Benchmarking in the Public and Nonprofit Sectors providesnew tools, many updated case studies, and additional examples notonly from government and nonprofit agencies, but also from theinternational community. This important resource will helppractitioners implement a quick, proven method as they search forsolutions to their most pressing problems.

Praise for Benchmarking in the Public and NonprofitSectors

"This is an important management tool for government and nonprofitmanagers to make their agencies more effective, efficient, andresponsive to their constituencies."

-W. David Patton, director, Center for Public Policy andAdministration, University of Utah

Autoren/Hrsg.

Keehley, Patricia

Abercrombie, Neil

Inhaltsverzeichnis

Figures, Tables, Exhibits, and Worksheets.
Acknowledgments.
The Authors.
Introduction.
PART ONE: WELCOME TO BENCHMARKING.
1. The Foundations of Benchmarking.
Historical Context.
Benchmarking in the Twenty-First Century.
Summary.
2. Benchmarking and Performance Measures.
Purpose of Performance Measures.
IPOLO Model of Performance Measures.
Performance Measures and Government.
Performance Measures and Management.
Importance of Measures, Comparisons, and Benchmarking.
Selecting Measures for Benchmarking.
Measurement Challenges in the Public and Nonprofit Sectors.
Summary.
PART TWO: BENCHMARKING METHODS.
3. Preparing for Benchmarking.
Determine Readiness for Benchmarking.
Select a Benchmarking Method.
Major Benchmarking Pitfalls.
Summary.
4. The Traditional Benchmarking Method.
Other Views of the Benchmarking Methods.
Eleven-Step Traditional Benchmarking Method.
Examples of Traditional Benchmarking.
Warnings About Traditional Benchmarking.
Summary.
5. The Solution-Driven Benchmarking Method.
Snapshot of the Solution-Driven Method.
Steps in the Solution-Driven Method.
Examples of Solution-Driven Benchmarking.
Common Sense or Methodology?.
Warnings About the Solution-Driven Method.
Summary.
PART THREE: BENCHMARKING IN SECTORS.
6. Benchmarking in State and Local Government.
Historical Overview.
Benchmarking and State Governments.
Why State and Local Governments Pursue Benchmarking.
Who Should Participate in a Benchmarking Project?
Is the Public Sector Better off Due to Benchmarking?
Criminal Intake in Salt Lake County, Utah: A Solution-DrivenApproach in the Public Sector.
Summary.
7. Benchmarking in Nonprofits.
What Is a Nonprofit?
Pressure to Benchmark.
Nonprofit Leadership and Solution-Driven Benchmarking.
Examples of Solution-Driven Benchmarking in Nonprofits.
eNonprofit Benchmarks Study.
Selecting Potential Benchmarking Partners.
Thinking Ahead.
Summary.
8. Benchmarking in the International Community.
General Characteristics of International Benchmarking.
Examples of International Benchmarking.
Lessons Learned.
Summary.
PART FOUR: BENCHMARKING AND ACCOUNTABILITY.
9. Benchmarking for Improving Accountability.
What Is Accountability?
Increased Attention to Accountability.
How Benchmarking Contributes to Accountability.
Summary.
10. Benchmarking and Performing an Audit.
Why Use Benchmarking in Audits?
Basic Benchmarking Skills for Auditors.
Using Traditional Benchmarking in Audits.
Using Solution-Driven Benchmarking in Audits.
An Example from the DOI.
Warnings About the Solution-Driven Method.
Solution-Driven Benchmarking and the Audit Plan.
Summary.
11. Conclusion.
Sustaining the Momentum for Benchmarking: Creating a LearningOrganization.
Conducting Needed Research.
Next Steps.
Resources.
Glossary.
References.
Index.

Über Autor(innen)

Patricia Keehley has more than 30 years of public and privatesector management experience, including numerous benchmarkingprojects. She is the founder and president of the iKon Group, inc.,a consulting firm specializing in providing performance improvementservices to the public and nonprofit sectors. Formerly, she wasassistant professor in the department of political science andcriminal justice at Southern Utah University.
Neil N. Abercrombie is a policy analyst for the Utah League ofCities and Towns. His research focuses on municipal finance, localgovernment management, and municipal government and nonprofitsector collaboration.