Buch, Englisch, 224 Seiten, Format (B × H): 152 mm x 229 mm
From Competencies to Assessment
Buch, Englisch, 224 Seiten, Format (B × H): 152 mm x 229 mm
ISBN: 978-1-85604-638-1
Verlag: Taylor & Francis
Leading experts in the reference field contribute to this new collection, which shares with the reader examples of best practice, forward-looking models, and advice on new developments in virtual reference.The contributors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, the creation of subject-specific taxonomies, how to improve interpersonal communications, methods of assessment and much more.
A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative, a funded project to compile training tools from digital reference educators and practitioners.
The book is divided into four parts: each chapter offers both practical guidance and the latest thinking about virtual reference work in libraries:
Part 1: Starting up - creating your own consortium in less than six months: a true story of virtual reference; and implementing virtual reference on the fly: staff motivation and buy-in.
Part 2: Branching out - adding instant messaging to an established virtual reference service; responding to triage taxonomy: answering virtual medical questions; and the evolving role of reference librarians in the health sciences environment.
Part 3: Ongoing improvement - examining interpersonal communication in virtual reference encounters: the library LAWLINE consortium; and assessing inappropriate use: learning from the AskColorado experience.
Part 4: Pulling it together - virtual reference training - meeting the challenges of reference service in a hybrid environment: teaching LIS students today; and a comprehensive virtual reference training program.
Zielgruppe
Professional Practice & Development
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
PART 1: STARTING UP Introduction. The Virtual Reference Desk Conferences as a Revelatory Case - R David Lankes 1. Creating Your Own Consortium in Less than Six Months: A True Story of Virtual Reference - Helene Lafrance, Locke Morrisey and Judy Trump 2. Implementing VR on the Fly: Staff Motivation and Buy-In - Clare Ogbaa, Lorin Flores Fisher and Lisa Ancelet PART 2: BRANCHING OUT 3. Adding Instant Messaging to an Established Virtual Reference Service: Asking "r u there?" - Pam Sessoms and Jean Ferguson 4. Responding to Triage Taxonomy: Answering Virtual Medical Questions - Catherine Arnott Smith 5. The Evolving Role of Reference Librarians in the Health Sciences Environment - Gabriel R Rios PART 3: Ongoing Improvement 6. Examining Interpersonal Communication in Virtual Reference Encounters: The Library LAWLINE Consortium - Marie L Radford 7. Assessing Inappropriate Use: Learning from the AskColorado Experience - Jack Madness and Sarah Naper PART 4: PULLING IT TOGETHER: VR TRAINING 8. Meeting the Challenges of Reference Services in a Hybrid Environment: Teahcing LIS Students Today - Debbie L Rabina 9. A Comprehensive VR Training Program - Joann Wasik.