Snene / Leonard Exploring Services Science

5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014
2014
ISBN: 978-3-319-04810-9
Verlag: Springer International Publishing
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, Band 169, 139 Seiten, eBook

Reihe: Lecture Notes in Business Information Processing

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal and engineering aspects to address the theoretical and practical challenges of the service industry and its economy.This book contains the refereed proceedings of the 5th International Conference on Exploring Service Science (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering and service discovery.

Zielgruppe

Research

Autoren/Hrsg.

Snene, Mehdi

Leonard, Michel

Inhaltsverzeichnis

Some Aspects Concerning a Generic Service Process Model Building.- Building an Extended Ontological Perspective on Service Science.- How Open Data Are Turned into Services?.- A Classification Framework of Value Co-creation in Electronic and Mobile Services.- Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.- Servitization – Its Raise through Information and Communication Technologies.- Introducing Service-oriented Organizational Structure for Capability Sourcing.- Why Is Aligning Economic- and IT Services So Difficult?.- Towards the Consideration of Performance Risks for the Design of Service Offers.- Developing Municipal e-Government in Italy: The City of Alfa Case.