A Trauma-Informed Framework for Supporting Patrons

The PLA Workbook of Best Practices
Erscheinungsjahr 2022
ISBN: 978-0-8389-4956-6
Verlag: American Library Association

Buch, Englisch, 112 Seiten, Paperback, Format (B × H): 216 mm x 279 mm

Offering practical guidance and support, this workbook will spark curiosity and reflection on how everyday library interactions intersect with trauma and adversity. Whether it's navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply "problems." This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It's filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library's patrons. You will - delve into what trauma is and how it impacts library work;
- be introduced to a framework for utilizing a trauma-informed lens in your interactions;
- practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues;
- and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons.

Autoren/Hrsg.

Fachgebiete

• Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Arbeit/Sozialpädagogik
• Interdisziplinäres Bibliothekswesen, Informationswissenschaften Bibliotheks- und Auskunftssdienste

Über Autor(innen)

The Public Library Association Social Worker Task Force develops and recommends a strategic and coordinated approach for PLA related to how public libraries address the social service needs of customers.

The Public Library Association (PLA) is a division of the American Library Association. PLA's core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.