Personalising Library Services in Higher Education

The Boutique Approach
1. Auflage 2012
ISBN: 978-1-4094-3180-0
Verlag: Routledge

Buch, Englisch, 248 Seiten, Format (B × H): 161 mm x 240 mm, Gewicht: 540 g

In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.

Autoren/Hrsg.

Tilley, Elizabeth

Priestner, Andy

Fachgebiete

• Interdisziplinäres Bibliothekswesen, Informationswissenschaften Bibliothekswesen, Informationswissenschaften, Archivwesen

Inhaltsverzeichnis

Chapter 1 Introductionducing the Boutique Approach, Andy Priestner, Elizabeth Tilley; Chapter 2 Face-to-Face Value: Personalised Communication Strategies, Andy Priestner; Chapter 3 Library Space and Designing for a Boutique Library Service in the USA, Beatrice Pulliam; sec1 Section 1; casestudyA Students as Consultants: Skolkovo Moscow School of Management, Helen Edwards; casestudyB Research Postcards at the London School of Economics, Michelle Blake, Nicola Wright; casestudyC Boutique at the Faculty of Education, Angela Cutts; casestudyD Personal Space for Study: Meeting Real Needs, Elizabeth Tilley; Chapter 4 Library Technologies for Boutique Services, Tim Wales; Chapter 5 Maximising Value, Enhancing Learning: Boutique Teaching and Training, Chris Powis; Chapter 6 Digital Literacy Support for Researchers: The Personalised Approach, Jane Secker; sec2 Section 2; casestudyE A Voice in the Wilderness: Personalised Library Services in a Virtual Environment, Margaret Westbury; casestudyF Integrating Information Skills into the Curriculum: The Next Step, Veronica Lawrence; casestudyG Online Outreach and Tailored Training: The English Faculty Library at Oxford University, Kerry Webb; casestudyH Boutique Influences on Structures and Lifelong Learning at Australian Catholic University, Tatum Mcpherson-Crowie; Chapter 7 Marketing Personalised Services, Emma Thompson; Chapter 8 The Cost-Effective Service: Is Personalised Possible?, Elizabeth Tilley; Chapter 9 Evaluating the Impact of the Boutique Library, David Streatfield; Chapter 10 Implementing and Managing Boutique, Andy Priestner, Elizabeth Tilley;

Über Autor(innen)

Andy Priestner is Information and Library Services Manager at the Judge Business School, University of Cambridge, UK. He was Chair of the UK's Business Librarians Association 2006-2010 and regularly blogs about business librarianship and the profession in general as 'libreaction'. Elizabeth Tilley is the Faculty of English Librarian at the University of Cambridge, UK. She has been active in professional library organizations at both national and international levels, most recently for CILIP's CDG Eastern Region group. She is a Fellow of the Higher Education Academy.